Production Support Engineering Manager

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What Youll Be Doing

As a Production Support Engineering Manager at CIBC you lead a team accountable for the stability resilience and operational support of production technology services. You manage incident problem and change activities support major incident coordination and help drive root-cause resolution through effective monitoring automation and disciplined support practices. Working closely with Technology Business Risk Compliance and Audit partners you help manage risk meet governance requirements and uphold service standards. As a people leader you coach and develop talent build team effectiveness and foster a culture of accountability collaboration and continuous improvement.

CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 2 days per week on-site at our Chicago location while other days may be remote.

Occasional travel required

How Youll Succeed

• Production Service Stability & Support Execution: Lead the day-to-day support of production technology services to maintain stability availability and performance. Implement and uphold support standards monitoring practices and operational procedures that improve service reliability and recoverability.
• Incident Problem & Change Management: Manage production incidents problems and change activities to minimize business impact and restore service quickly. Coordinate major incident response support communications and drive follow-through on root-cause analysis and corrective actions to reduce repeat issues.
• Operational & Business Insight: Apply knowledge of production operations business processes and technology dependencies to assess impact prioritize issues and improve service supportability. Identify trends and opportunities to strengthen operational effectiveness.
• Risk Controls & Governance Support: Ensure production support activities align to operational risk control and governance requirements. Partner with Risk Compliance and Audit teams to maintain evidence address findings and support adherence to policies and standards.
• Stakeholder Management & People Leadership: Provide clear updates on service health incidents risks and improvement activities to stakeholders and leaders. Lead coach and develop a high-performing team while fostering accountability collaboration and a culture of continuous improvement.
• Align with Enterprise Technology colleagues Partner with Enterprise Technology teams to maintain strategic alignment between projects and initiatives. Colleagues on the Technology management teams to ensure shared accountability for overall success in achieving the Technology strategy and objectives

Who you are

• Experience and Education: You possess 8-12 years of related experience or Combination of education and experience ideally within financial services or technology. A Degree/diploma in Computer Science Engineering MIS or related field or relevant certifications and/or completion of a relevant bootcamp.

• Production Support and Incident Management: Experience leading team response to production incidents and supporting timely restoration of service strong knowledge of IT service management disciplines including incident problem change and major incident processes along with experience in production support readiness practices including on-call models runbooks support documentation and recovery procedures is essential.

• Strategic Thinking and Planning: You have an ability to think strategically about the banks objectives aligning projects with broader business goals and solves complex problems. You have an ability to contribute to operational (short term) tactical (1 - 2 years) and strategic (3 - 5 years) planning in support of the business plan.

• Technical Skills and Process Improvement: You have an ability to use service and support metrics to monitor performance identify trends and drive improvements in stability and responsiveness. Working knowledge of monitoring alerting logging and related support tools used to detect and troubleshoot production issues. Experience facilitating root cause analysis and tracking corrective actions through to completion. Understanding of change and release activities in production environments including implementation risk and governance expectations. Ability to apply automation and process improvement to strengthen support effectiveness and reduce recurring operational issues.

• Risk Compliance and Audit: You oversee risk management activities within their area influence risk culture and align risk management with departmental goals. Oversee compliance adherence within their area of responsibility; ensure alignment with regulatory requirements; engage with Compliance and Audit teams as needed. Understanding of production risk control and audit requirements within a regulated environment.

• Communication: Strong verbal and written communication skills with the ability to explain technical issues business impact and resolution status to a range of stakeholders.

• Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

California residents your privacy rights regarding your actual or prospective employment

At CIBC we offer a competitive total rewards package. This role has an expected salary range of $140000.00 - $170000.00 for the Chicago market based on experience qualifications and location of the position. The successful candidate may be eligible to participate in the relevant business units incentive compensation plan which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employees needs; including Medical Dental Vision Health Savings Account Life Insurance Disability and Other Insurance Plans Paid Time Off (including Sick Leave Parental Leave and Vacation) Holidaysand 401(k) in addition to other special perks reserved for our team members.

#LI-TA

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Job Location

Employment Type

Weekly Hours

Skills