Production Operations O&M Engineer
Job Location:
Reston, VA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Overview
Acuity Inc. seeks a Production Operations / O&M Engineer to support the operation sustainment monitoring and production readiness of a large federal Enterprise API Gateway environment. This role supports day-to-day production operations incident response service restoration operational validation reporting and continuity activities across the current IBMwebMethodsbaseline hybrid on-prem/cloud environments approved target-platform environments and dual-run operations.
The Production Operations / O&M Engineer helpsmaintainreliable gateway performance availability traceability and operational control across the current IBMwebMethodsbaseline target-platform environments and approved dual-run operations. This role works within approved operations security change monitoring backup/restore disaster recovery and release processes to support stable and documented production outcomes.
Responsibilities
- Monitor enterprise API gateway environments including the current IBMwebMethodsbaseline hybrid on-prem/cloud components OpenShift/containerized gateway components and approved target-platform or dual-run environments and support 24x7 production operations alert response and service continuity
- Triage incidents and service requests assess operational impact assign severity and coordinatetimelyresponse through approved ticketing processes
- Support restoration of gateway services by troubleshooting availability routing connectivity latency error-rate authentication authorization telemetry and configuration issues
- Document incidents service requests corrective actions resolution status and operational evidence in ServiceNow
- Support root cause analysis for production incidents including event timelines contributing factors recurrence risks corrective actions and follow-up validation
- Support patching vulnerability remediation certificate updates configuration changes and platform currency events affecting gateway operations
- Validate monitoring alerting dashboards log flows backup/restore procedures disaster recovery procedures and operational handoffs after applicable changes
- Perform post-change smoke testing regression checks operational readiness validation and production-readiness evidence collection
- Prepare operational reports availability inputs incident trends RCA materials runbook updates and knowledge-transfer artifacts
Qualifications
- Bachelors degree in Computer Science Engineering Information Systems or a related field or equivalent relevant experience
- 5 years of experience supporting production operations application operations platform operations API platforms middleware or enterprise integration environments
- Experience supporting 24x7 production operations incident triage service restoration escalation coordination and operational reporting
- Experience using ServiceNow for incident service request change problem and RCA documentation
- Experience troubleshooting production issues involving availability latency routing connectivity errors authentication authorization monitoring logging or configuration
- Experience supporting monitoring alerting dashboards log analysis performance reporting and operational trend analysis including AppDynamics ELKOpenTelemetry or comparable observability tools
- Experience supporting patching vulnerability remediation certificate updates backup/restore validation disaster recovery exercises or platform currency activities
- Experience performing post-change validation smoke testing regression checks readiness reviews and evidence collection for production changes
- Experience supporting IBMwebMethodsAPI Gateway or comparable enterprise API gateway products such as Kong Google Apigee MuleSoftAnypointAPI Manager Microsoft Azure API Management AWS API Gateway IBM API Connect Red Hat 3scale Axway Amplify WSO2 API ManagerTyk or similar platforms
- Strong written communication skills for incident documentation RCA materials operational reports runbooks validation evidence and knowledge transfer
Clearance Requirement
- Must be a U.S. Citizen with the ability to obtain andmaintainU.S. federal suitability
About Acuity
At Acuity your work mattersand so does your experience. Were a management and technology consulting firm supporting critical federal missions where youll have the opportunity to solve meaningful challenges work alongside high-performing teams and make a real impact from day one.
Why Youll Love Working Here:
Grow Your Career Your Way
We invest in you with personalized development plans mentorship and up to $3000 annually for training and certifications and up to $3000 for degree seeking programsso you can keep building the career you want.
Be Part of Something Innovative
Youll work on cutting-edge solutions that support important government missions in an environment that encourages new ideas and continuous improvement.
Thrive in a People-First Culture
Collaboration respect and support arent just valuestheyre how we operate. Your voice is heard your contributions are recognized and your success is shared.
Feel Valued and Rewarded
We offer competitive compensation comprehensive benefits and a strong focus on work-life balance so you can perform at your bestat work and at home.
Join an Award-Winning Team
Our employees consistently rank us among the bestearning honors like Best Places to Work (Washington Business Journal 9 years) and Top Workplaces (The Washington Post ).
Bring Your Whole Self to Work
Were committed to building a diverse inclusive environment where everyone feels respected supported and empowered to succeed.
Make Your Impact
Join Acuity and be part of a team where your ideas are valued your growth is supported and your work drives meaningful outcomes.
Acuity is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Recruiting Scams and Fraud
Acuity Inc. has been made aware of fraudulent job postings and individuals impersonating company recruiters. These scams may include fake job offers requests for sensitive personal information or demands for payment.
Please note:
- Acuity never asks candidates to pay for job applications equipment or training.
- All official communications will come from an @ email address.
- If you are unsure about a job posting or recruiter please verify the opportunity on our Careers page.
If you believe you have been targeted by a scam or have concerns about the authenticity of a job listing claiming to represent Acuity Inc. please contact us at . Protecting your security and trust is important to us.
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Required Experience:
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