Production Operations Lead

As a Production Operations Lead you will play a key role in delivering customer and participant communications across print direct mail digital and fulfillment channels. You will partner with internal stakeholders creative teams and external vendors to coordinate end-to-end production and distribution activities that support our mission of making decisions easier and lives better.

This role offers the opportunity to influence how customer communications are produced and delivered while developing expertise in project management vendor management print production and fulfillment operations within a collaborative and fast-paced environment.

• Manage end-to-end production projects across print direct mail digital and fulfillment channels ensuring timely and accurate delivery.
• Serve as the primary liaison between business partners creative teams fulfillment teams and external vendors.
• Coordinate print production procurement vendor bidding scheduling and invoice management to ensure quality and cost-effective execution.
• Manage direct mail initiatives including coordination of print vendors mail houses mailing lists and distribution activities.
• Monitor fulfillment inventory levels recommend print quantities and support operational reporting and process improvements.

• 5 years of experience in print production print operations direct mail fulfillment marketing production or a related field.
• 3 years of project management or project coordination experience managing multiple concurrent projects.
• Bachelors degree diploma or equivalent combination of education and relevant experience.
• Strong proficiency in Microsoft Office applications including Excel Word PowerPoint and Outlook.
  

• Experience managing external print fulfillment and direct mail vendors.
• Knowledge of print production processes procurement and fulfillment operations.
• Experience working in financial services insurance or another regulated industry.
• Understanding of creative development graphic design and production workflows.
• Experience using workflow project management or production management systems.
  

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays 3 personal days 150 hours of vacation and 40 hours of sick time (or more where required by law) each year and we offer the full range of statutory leaves of absence.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.

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