Production Manager

• Restoration Expertise: Stay updated on mitigation best practices (water fire contents etc.). Train and mentor Restoration Supervisors and ensure their accountability.
• Estimating: Conduct estimate appointments for non-emergency jobs using various computer applications.
• Project Setup: Review job scopes with Restoration Supervisors and coordinate staffing with the Intake Coordinator.
• Job Oversight: Monitor progress through daily updates site visits and regular communication with customers adjusters and vendors. Resolve issues optimize labor and equipment use and maximize gross profit.
• Documentation: Ensure accurate and timely job file updates coach Supervisors on documentation and review audit emails.
• Dashboard Monitoring: Use custom dashboards to track job status address issues and maintain timeliness.
• Reconstruction Opportunities: Identify potential reconstruction jobs during the first day of mitigation services.
• Daily Meetings: Discuss job progress timelines and documentation needs in Work-In-Process meetings.
• Organization & Technology: Stay organized follow standard operating processes and master necessary applications.

• Scorecard Review: Monitor Mitigation Production Management Scorecard to track performance metrics (documentation process compliance customer service).
• One-on-One Meetings: Conduct bi-weekly meetings with Supervisors and direct leaders for coaching updates and troubleshooting.
• Team Meetings: Attend and actively participate in bi-weekly team discussions.

• Coverage: Step in to cover for peers when required.
• Storm Work: MUST be available to travel to perform job functions outside of SERVPRO Team Wall service area
• Additional Tasks: Complete assignments from management and participate in special projects.
• Training: Lead employee training track skill development and attend professional development sessions.
• Performance Reviews: Conduct mid-year and annual performance reviews for direct reports

• Effective written and oral communication
• Intermediate math skills
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred
• Ability to lift a minimum of 50 pounds regularly occasionally up to 100 pounds with assistance
• Ability to climb ladders work at ceiling heights work in tight spaces (i.e. crawls spaces attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally and out of state when necessary

• Competitive base pay with eligibility for bonus

• 401k matching
• Medical/Dental/Vision
• Generous PTO policy
• Training & Development

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.