Production Admin

About Us

JPCarroll Roofing has been serving Connecticut and Massachusetts since 1987 with over 20000 roofs installed and industry-leading warranties of up to 50 years. As proud members of the GAF Presidents Club we provide expert roofing siding gutters and window services backed by elite certifications and proven craftsmanship. Were known for reliability integrity and community-focused service across New England. If youre looking to grow your career in a high-performance team with strong values and long-term opportunity JP Carroll Roofing has a place for you!

Position Summary:

Production Administrators play a key role in ensuring projects run smoothly and customers receive a white-glove experience. Highly organized and detail-oriented they coordinate across crews clients and internal staff while managing multiple priorities with urgency. This role requires strong communication skills and technical proficiency to manage contracts scheduling permits and project updates within our CRM (ServiceTitan). As ambassadors of our brand Production Administrators help deliver on sales commitments drive operational efficiency and exceed customer expectations.

Location: Bloomfield CT office; Onsite Daily (Monday - Friday; Standard Business Hours)

Responsibilities:

• Review customer contracts to confirm accuracy of colors sizes and job-specific details
• Prepare production documents and instructions for installation crews
• Order materials and coordinate timely delivery to job sites
• Communicate with customers to set expectations schedule installations and clarify project requirements
• Partner with leadership to continuously improve service quality standards
• Obtain and process permits from local building departments
• Manage status calls and provide timely customer updates through CRM systems
• Track and document progress of all project phases in service management software
• Develop and share comprehensive project plans with customers and internal staff
• Ensure installation documentation is complete and accurate
• Update invoices and purchasing documents to reflect changes identified during installation
• Monitor production performance identify inefficiencies and recommend improvements
• Collaborate with cross-functional teams to resolve issues and deliver exceptional customer service

Requirements:

Required:

• Customer service or administrative experience; construction or home services experience a plus
• Proficiency with CRM and service management software (ServiceTitan preferred)
• Strong organizational skills and ability to manage multiple priorities with attention to detail
• Excellent verbal and written communication skills with a customer-focused approach
• Problem-solving mindset; adaptable proactive and team-oriented
• Comfortable working at a computer for extended periods; able to occasionally lift up to 15 lbs
• Must be able to communicate effectively via phone video and in person

Schedule & Compensation

• Primarily M-F standard business hours

Pay Range: $22-26 per hour performance based incentives (On Target Earnings: $55000 - $60000 annually)

Job Type: Full-time

FLSA: Non-exempt Hourly

Benefits:

Full-time employees are eligible to participate in the following benefits:

• Health Dental and Vision Insurance
• 401(k) with company match
• Company sponsored Life and AD&D coverage
• Paid Time Off
• Opportunities for growth and on-the-job training

Why Join Us

At JP Carroll Roofing we take pride in our people our work and our commitment to integrity. If youre looking for a company where you can grow professionally while making a real impact wed love to hear from you!

Apply Today!

JP Carroll Roofing is an equal opportunity employer and does not discriminate based on race color religion sex national origin political affiliation sexual orientation marital status disability age military service or any other protected class. If you need a reasonable accommodation due to a disability please contact Human Resources with your request and contact information. Applicant Privacy Policy