Product Technical Support Technician III
Job Location:
Jacksonville, FL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Description
We are FIS. Our technology powers the worlds economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues clients and communities. If youre ready to start learning growing and making an impact with a career in fintech wed like to know:Are you FIS
About the role:
Assists customers with technical inquiries resolving issues and ensuringa positiveuser experience with our cutting-edge products. Works collaboratively with other support team members to share knowledge and address challenges. Responds promptly to customer inquiries providing accurate and helpful information.
This is a full time onsite hybrid position required Onsite Tuesdays Wednesdays & Thursdays347 Riverside Ave Jacksonville FL 32202
Hybrid Schedule: Monday - Friday9:00am to6:00pm. No weekends
Onsite Tuesdays Wednesdays & Thursdays
About the team:
TheIntegrated PayablesClient Support team serves as the primary point of contact for clients providing timely assistance with platform questions issue resolution and service requests. The team works closely with internal product development and operations teams to investigate issues communicate updates and ensure clients receive effective addition to reactive support the team focuses on client success by providing guidance training resources and proactive recommendations to help clients maximize the value of theIntegrated Payablesplatform.
What you will be doing:
In this role you will be responsible for:
Providefrontline support for client questions issues and service requests.
Troubleshootand resolve platform-related incidents while meeting service level commitments.
Coordinatewith internal teams to investigate issues and drive resolution.
Communicatestatus updates root causes and solutions to clients in a timely manner.
Deliverguidance training and best practices to help clients successfully use theIntegrated Payablesplatform.
What you bring:
Customer Service & Communication
Ability to communicate clearly professionally and empathetically with clients
Strong verbal and written communication skills
Problem Solving & Troubleshooting
Ability to identify root causes investigate issues and provide effective solutions
Critical thinking skills to navigate complex payment and platform related issues
Technical Aptitude
Understanding offile processing payment workflows and system integrations are beneficial
Ability to learn and navigate payment platforms and support related tools
Minimum of 1-3 years of customer support help desk or client services experience
Experience using CRM or ticket management systems required
Required work hours:9:00 am6:00pm Monday - Friday
Overtime required:No
Weekends required: Rarely
Travel percentage for this role:0%
Added Bonusif you have:
Experience in fraud prevention
Experience with ACH payments vendor onboarding account verification or financial risk management.
Familiarity with fraud detection tools such as GIACT Early Warning Services (EWS) LexisNexisSocure or similar platforms.
Experience in fintech payments account payable automation or banking operations
Experience supporting enterprise clients and managingescalations
What we offer you:
A career at FISis more than just a job. Its the change to shape the future of fintech. At FIS we offer you:
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity marital status genetic information national origin disability veteran status and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US the following conditions apply. If you are made a conditional offer of employment you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However for Americans with Disabilities Act (ADA) purposes the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings our employees or any other part of our company.
#pridepass
Required Experience:
IC
About Company
FIS is fintech for bold ideas. FIS is behind the financial technology that transforms how we live, work and play.
