Product Support Technical Advisor II
Job Location:
Marietta, GA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
We are seeking Product Support Technical Advisor II to join IQVIA Laboratories at Marietta GA.
Job Summary:
What Youll Be Doing:
- Provide Tier-3 support for complex business-critical incidents across production and non-production environments
- Lead resolution of high-priority escalations and serve as the escalation point for Tier-2 support
- Deliver onsite troubleshooting for lab devices instruments printers iPads and network-related issues
- Perform root cause analysis document findings and drive corrective and preventive actions
- Coordinate with Development DBA Cloud and vendor teams to restore service and improve system stability
- Support change and release activities production validation and hypercare stabilization
- Monitor ticket queues to ensure SLA adherence and timely closure of escalations
What We Are Looking For:
- Bachelors degree in computer science or equivalent experience
- 610 years in application/product support with Tier3 or senior support experience
- Strong technical expertise in Windows SQL/Oracle Unix/Linux and Azure/AWS
- Experience with debugging log analysis and advanced production issue resolution across applications databases and integrations
- Other Equivalent combination of education training and experience may be accepted in lieu of degree
The Knowledge Skills and Abilities Needed for This Role:
- Strong communication and stakeholder management skills in a fast-paced support environment
- Excellent analytical thinking prioritization and end-to-end incident ownership
- Working knowledge of ITIL processes including Incident Problem and Change Management
- Ability to operate effectively in 24x7 or global support models aligned to U.S. business hours
- Exposure to scripting automation and AI-driven support improvements
What We Offer You:
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role when annualized is $57000.00 - $142700.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.Required Experience:
Unclear Seniority
About Company
IQVIA is the Human Data Science Company™. We are inspired by the industry we serve and provide solutions that enable life sciences companies to innovate with confidence, maximize opportunities and ultimately drive human health outcomes forward. Our approach is Human Data Science – a d ... View more
