Product Support Manager, Elevator

Founded in 1910 KONE is a global leader that provides elevators escalators and automatic building doors as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our worlds cities better places to live by providing innovative solutions that help make peoples journeys safe convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes Corporate Knights for clean capitalism and others.

Are you ready to make your next career move tojoin our team as our Product Support Manager Elevator for KONE Americas in KONE Moline IL

• Do you enjoy managing technical parts inquiries identifying material solutions and supporting product lifecycle and spare parts availability

• Does managing internal stakeholders supplier relationships and cross-functional teams to resolve technical and operational challenges motivate you

• Do you thrive in fast-paced environments where you balance customer requests new product support inventory analysis and multiple concurrent priorities

• Are you skillful with help desk platforms data analysis tools and systems used to support parts identification application engineering and inventory management

• Do you demonstrate a passion for quality and results through effective problem-solving process improvements and timely case resolution

• Are you committed to supporting operational excellence by ensuring accurate material recommendations product support and continuous team development

If you answered a resounding YES to these questions then we have an amazing opportunity for you!

Location of position: Moline IL.

Job Duties
As our Product Support Manager Elevatoryou willwork within the KONE Spares organization to fulfill the role of Product Support Manager for assigned products. This involves coordination with the local AME and Global Spares Supply Line Quality Sourcing Engineering Documentation and new product development teams in which the specified products will be managed with respect to product availability quality and cost.

You willbring 5 years of progressive and successfulexperience in managing product support activities preferably within the Elevator industry to KONE. You will usethe knowledgegained through a 4-year technical degree preferably in engineering or 6 years work experience in Elevator Industry.

• Manage technical support cases related to parts identification application engineering and spare parts inquiries through the help desk process.

• Support new product introductions material documentation inventory requirements vendor coordination and continuous improvement initiatives.

Hiring requirements

• Strong understanding of elevator and escalator parts maintenance processes and supplier networks.

• Ability to analyze usage availability and product data to support material decisions and lifecycle management.

• Excellent communication organizational multitasking and cross-functional collaboration skills.

At KONE we foster an innovative and collaborative culture valuing each individuals contribution. Employee engagement and sustainability are key focuses promoting ethical practices and mutual respect. Were proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation:

• We value your authentic self.

• Collaborative creative and supportive work environment.

• Passionate about safety quality and innovation

• We care about the communities where we live and work.

Just some of our many benefits include:

• Competitive salary

• Flexible work schedule

• Opportunities to learn and grow

• 401K Employer Match

• 401k Employer Non-elective Contribution

• Well-being Program

• Medical Prescription Dental and Vision Insurance

• Digital Health Solutions & Telehealth

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSAs)

• Employee Family Assistance Program (EFAP)

• Family & Medical Leave

• Parental Leave

• Leave to Care for a Domestic Partner

• Paid Time Off & Holidays

• Company Paid Life and AD&D Insurance

• Supplemental Life and AD&D Insurance

• Company Paid Short-term and Long-term Disability

• Buy-Up Long-term Disability

• Critical Illness Insurance

• Hospital Indemnity & Accident Insurance

• Identity Theft Protection

• Legal Insurance

• KONE Credit Union

• Tuition Reimbursement

• Commuter Benefits

Annual Base Pay Range:

The hiring range for this role is $132100 $173355. The compensation package offered will depend on candidates ability to meet the requirements of the role needs for the business strategy and a range of factors unique to each candidate including their skill set years and depth of experience certifications and location.

Variable Compensation

KONE Annual Bonus plan at 15% Target Incentive (60/40) based on achievement of company goals and individual goals.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

*Beware of Recruitment Scams!*

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

We will consider for employment all qualified applicants including qualified applicants with arrest or conviction records in accordance with applicable federal state and local fair chance laws.

Read more on KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on Experience:

Manager