Product Support Engineer (PSP)
Job Location:
Horsham, PA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
About Veeco
You probably dont realize it but what we do at Veeco touches the lives of every person every day. Its a bold statement but its true. From the smartphones in our pockets that access the worlds collective knowledge to the cloud-based services where all that information lives to high-speed wireless communication and computing power needed to drive artificial intelligence augmented and virtual reality gaming and so much more our technology is all around us.
We design develop manufacture and service highly complex cutting-edge machines used by our customers to create the essential devices that drive the digital age connect the world and improve the human experience. Along with the worlds leading technology companies many of which are household names we help solve their most difficult material science challenges enabling technologies for a more connected sustainable and convenient world.
Were looking for material difference-makers to join our growing team. Interested Learn more at Precision Surface Processing (PSP) division drives the advanced wet cleaning and etch solutions that enable todays semiconductor packaging breakthroughsfrom heterogeneous integration to AI-ready devices. As a TechnicalProduct Support Engineer youll be the escalation point that keeps PSP systems running at peak performance for world-leading semiconductor manufacturers. Your work combines deep technical problem-solving customer interface and collaboration with engineering teams to influence both current product quality and future design improvements.
- Own resolution of complex technical escalations from the fielddiagnosing root cause and coordinating factory resources to deliver timely solutions.
- Lead troubleshooting of mechanical electrical and process issues across PSP wet process platforms ensuring system reliability and minimal customer downtime.
- Provide expert technical support to field service teams and customers during installations upgrades and NPI deployments.
- Assist on failure analysis for returned components and systemic issues; document field findings and partner with engineering on corrective actions.
- Assist in creation and maintaining technical documentation including troubleshooting guides service advisories and training content for global service teams.
- Act as factory liaison during engineering design reviews and cross-functional meetings representing customer feedback and serviceability requirements.
- Support new product introduction (NPI) by assisting with pre-release testing evaluative feedback and training to prepare field adoption.
- Maintain compliance with Veecos safety protocols and customer EHS standards.
- Associate degree in a technical field plus 7 years in semiconductor equipment field service/support; OR Bachelors with 5 years; OR Masters with 3 years; Equivalent experience in lieu of degree will be considered; however a minimum of High School Diploma or equivalent is required.
- Proven experience supporting high-tech capital equipment with integrated mechanical and electrical systems.
- In-depth understanding of semiconductor wet process systems (clean strip etch liftoff).
- Skilled at structured troubleshooting and failure recovery planning.
- Strong communication and customer interaction skills including executive-level updates.
- Ability to analyze data for root cause identification and recommend sustainable corrective actions.
- Familiarity with process control systems and equipment automation in high-volume semiconductor manufacturing.
- Flexibility to travel up to 30% (domestic and international) for strategic customer escalations installations and NPI support.
Salary and Benefits
The expected salary range for this position is $78597$115275 plus a bonus opportunity. We will consider your location experience and other job-related factors when determining your pay. If your salary requirements exceed the advertised range and you remain interested in Veeco we encourage you to apply or email your resume to.
Other benefits include:
- Medical Dental and Vision
- 401(k) with Company Match
- Holiday Vacation and Sick Time
- Flexible Spending Accounts (FSA)
- Commuter Benefits
- Life and Accident Insurance
- Disability Insurance
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Identity Theft Remediation
- Emergency Travel Assistance
Veeco is an equal opportunity employer. We evaluate applicants without regard to race color religion sex age national origin disability veteran status genetic information and other legally protected characteristics. Veecois committed to working with and providing reasonable accommodations to individuals with disabilities.
Notice to Applicants:
All communication about open positions and hiring will come from someone with a @ email address. You will always have multiple interviews and meet several team members (in-person or virtually) before we present an offer. We may also check references or conduct a background investigation as part of the offer process. We will never ask you for money for any reason especially to send equipment or for pre-employment training. If you have any questions or concerns or if someone has reached out to you and you think it might be a scam please get in touch with us at.
