Product Success Specialist

Product SuccessSpecialist

Austin TX or Atlanta GA(Hybrid: Four Days in Office)

Note: This is a full-timeroleand we do not offer C2C or C2H employment and are not able to sponsor visas for this position.

About Acrisure

Acrisure is a global fintech leader empowering millions of businesses and individuals with solutions to grow boldly forward. By combiningcutting-edgetechnology with top-tier human support we deliver customized solutions across insurance reinsurance payroll benefits cybersecurity mortgage services and more.

In just twelve years Acrisure has grown from $38 million tonearly$5 billionin revenue and now employs over 19000 colleagues in more than 20 countries. Built on entrepreneurial spirit and guided by leadership accountability and collaboration we equip our teams tooperateat the highest levels possible.

About the Role

Are you looking to start your career inCustomer Success and Product Enablement Acrisure is seeking aProduct Success Specialisttohelp Agency Partners unlock the full value of our technology stack including collaboration tools CRM platforms AI solutions and proprietary innovations.

This is anentry-level opportunitydesigned for recent graduates or early-career professionals who are passionate about technology and helping customers succeed. You will receivecomprehensivetraining mentorship and hands-on experiencewithcutting-edgetools to builda strong foundationfor your career.

WhatYoullDo

• Drive Adoption & ROI:Help Agency Partners use Acrisures technology ecosystem effectively.

• Educate & Enable:Deliver onboarding programs training sessions and learning content that simplify complex tools.

• Support & Troubleshoot:Assist with technical issues escalate bugs and collaborate with internal teams to resolve challenges quickly.

• Build Relationships:Foster trust and long-term partnerships with Agency Partners.

• Collaborate Cross-Functionally:Work with Product Marketing Sales and other teams to advocate for Agency Partner needs.

• Measure Success:Track adoption usage andsatisfaction ofmetrics to ensure impact.

WhatWereLooking For

• Bachelors degreeor0years of experience inCustomer Support Product Enablement Account Management Customer Success or similar roles.

• Strong communicationand problem-solving skills.

• Passion for technology and helping customers succeed.

• Ability to learn quickly and adapt in a fast-paced environment.

• Basicproficiencyin Microsoft Officeandfamiliarity withServiceNowin a plus

What We Offer

• Comprehensive training and mentorshipto help you succeed.

• Clear career growth pathswithin Customer Success and Product Enablement.

• Collaborative and supportive team environment.

• Competitive salary and benefits package.

Candidates should be comfortable with an on-site presence to support collaboration team leadership and cross-functional partnership.

Benefits and Perks:

• Competitive compensation

• Generousvacation policypaid holidaysandpaidsick time

• Medical Insurance Dental InsuranceandVision Insurance(employee-paid)

• Company-paid Short-Term and Long-Term Disability Insurance

• Company-paidGroupLife insurance

• Company-paidEmployee Assistance Program (EAP)and Calm App subscription

• Employee-paid Pet Insurance and optional supplemental insurance coverage

• Vested 401(k) with company match and financial wellness programs

• Flexible Spending Account (FSA)Health Savings Account (HSA)andcommuter benefits options

• Paid maternity leave paidpaternity leave and fertility benefits

• Career growth and learningopportunities

• and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania andBlythedaleChildrens Hospital in Valhalla New York.

At Acrisure wefirmly believethat an inclusive workforce drives innovation creativityand ultimately ourcollective success.

We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth ofeach individualand is free from all forms of employment discrimination.

Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on asincerely heldreligious beliefin accordance withapplicable laws. If you need to inquire aboutan accommodation or needassistancewith completing the application process please email.

California residentscan learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at candidates willbe requiredto complete post-offer verification processes related to the role andin accordance withapplicable laws.

Recruitment Fraud:Please visit here to learn more aboutourRecruitment Fraud Notice.

Welcome your new opportunity awaits you.

There are amazing opportunities for talented people in every part of our business. We invite you to find your nextgreat opportunitywith us.

Executive Search Firms & Staffing Agencies

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not beobligatedto pay a referral fee. This includes resumessubmitteddirectly to Hiring Managers without contacting Acrisures Human Resources Talent Department.

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