Product Safety Technician I

Who We Are

Johnson Health Tech is one of the worlds largest and fastest-growing fitness equipment manufacturers delivering innovative solutions that help people live healthier lives. Through our award-winning portfolio of commercial and residential brands we serve customers in more than 60 countries worldwide.

Mission Statement: To delight and excite our customers through truly innovative products unsurpassed quality and best-in-class customer experience provided by a world-class organization.

Position Overview

Under the direction of the Product Safety Team Lead the Product Safety Technician is responsible for supporting Product Safety Team in monitoring tracking investigating and improving product safety for Johnson Health Tech North America. Duties will include working on the Product Safety Team to review reports of product safety issues provide information to the Product Safety Committee review returned units with Quality Engineers and take ownership of escalated customer support contacts in accordance with company policies and procedures.

Responsibilities

Create Product Safety Reports (PSR) and Questionnaires (PSQ)

Order parts dispatch technicians to perform service or gather information

Contact Customers to gather information and coordinate remedies

Assist with PST activities such as weekly meetings and data review

Manage weekly CRM keyword searches

Help track product returns to ensure timely arrival of returned products

Maintains Confidentiality

Work on other projects as needed

Education:

Highschool Diploma or GED required.

2-year technical degree or equivalent experience preferred

Experience:

Minimum 5 years experience in Customer Technical Service

Other Requirements:

Proficiency with Office 365 products

Proficiency with CRM & SAP required

Physical Demands & Work Environment:

While performing the duties of this job the employee is regularly required to sit and use hands to finger handle or touch objects tools or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand walk reach above the shoulders stoop kneel or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. While performing the duties of this job the employee is occasionally exposed to the risk of electrical shock toxic or caustic chemicals and fumes or airborne particles. The noise level is usually moderate.

Benefits:

Medical dental and vision insurance

Company-paid life insurance and AD&D coverage

401(k) retirement savings plan

Paid time off (PTO)

FSA and HSA options

Employee product discounts wellness resources and employee assistance programs

Equal Opportunity Employer including Protected Veterans and Individuals with Disabilities.