Product Performance Manager

Position Title: Product Performance Manager Oglethorpe GAPay Rate: PL 16$145200 $177400Multiple factors including Individual experience skills and abilities will determine where an employee is ultimately placed in the pay Salaried Full-Time About The Role:The Product Performance Manager (PPM) ensures a quality management system is established implemented and maintained. The PPM is the liaison between our customers needs and interpreting those needs to the mill to make sure our customers are key accountabilities listed below are not to be considered all-inclusive; a team member may be required to perform additional tasks as directed based on changing business needs of the company. Participate in all Quality Calls Quality Summits and mill leadership Quality System requirementsLead and assist trials conducted at the mill levelEnsure all customer requirements are being metKnowledge of Omega & Proficy: how to setup auto disposition add new PMPs and change specification limitsResponsible for ensuring customers and freight forwarders get the right CoAs per production order setup new customers in the CoA database or make changes based on AE feedbackEnsure CoAs are uploaded into customer Portals if necessaryResponsible for ensuring the teams use the i-Auditor > 95% YTD for vehicle inspectionsInvestigate complaints and lead corrective actions to eliminate repeats act as the face of the mill during quality non-conformancesReport on product performance quality trends and quality metrics to daily operations mill leadership and corporate quality and technology managersWork closely with our Customers AEs and Sales understand how orders are entered planned and executed to meet the doc-cut datesReview any quality issues at the mill and communicate internally and externally accordinglyAssist the Quality Manager with CBAs Best Practice improvements and the QMS Manual ImplementationMake sure existing employees new-hires visitors and contractors receive quality training for customer information on some frequencyResponsible for ensuring new warehouse operators are properly training on customer needs and proper package handling and loading skillsBe the contract coordinator for Product Unit pest controlAssist in High Risk mill audits customer audits and FMEAProvide time of manufacture quality information to CTS representatives on a timely basisParticipate in periodic Quality SummitsAssist in the annual ISO audits and re-certificationAssist the Quality Manager with managing new product development trials at the mill including developing trial plans with the Quality Manager and coordinating shipments with the warehouseResponsible for making real time mill quality decisions that will ensure optimum product performanceResponsible for completing the quality summary for the weekly Mill Manager call monthly quality results summary the mill Quality Observation Program and reports results to CTSParticipate in monthly customer scorecard callsParticipate in the weekly GCF Quality callsWork closely with contractor on container quality to ensure no contaminate is sent to our customersLead on some frequency a warehouse and package handling audit with external GCF resourceAudit raw material suppliers on some frequency or as necessaryResponsible for creating capital project quality assurance start up plans to protect mill and customers from defective productsResponsible for management of customer on-site visits to include but not limited to development and delivery of presentations and coordinating schedules for internal sales external customers and mill participantsAbility to lead/facilitate cross-functional teams to resolve customer quality improvement efforts as well as any troubleshooting effortsChampion of continuous improvement efforts of products and the customer product experienceQuality ExpectationsEnsure an understanding of quality policy and support efforts for a positive customer experience. Aid in the execution of mill-wide quality efforts as needed to help maintain mill quality You: Knowledge Skills and Abilities Minimum8 years experience 10 preferred in a manufacturing lead position in pulp and paper mill(s). Demonstrated management experience with accountability for safety people development and performance Strong written & verbal communication skills; problem solving negotiation presentation and training delivery Office ProficiencyDemonstrated leadership skills including experience with salaried direct reports combined with technical paper-making knowledge requiredPreferredBachelors degree in science engineering or pulp and paper science Experience working at multiple millsSix Sigma Black Belt (Yellowbelt minimum Minitab Experience)About Global Cellulose Fibers (GCF):Our GCF business helps customers transform renewable cellulose fibers into essential everyday products. Our safe high-quality pulp forms the basis for a wide range of applications like towel and tissue products diapers feminine care incontinence and other personal care products that promote health and addition our specialty pulp serves as a sustainable raw material used in construction materials paints coatings and more. GCF generated $2.8B in revenue in 2024 and has 3300 employees globally with nine manufacturing facilities and eight regional offices. Additional information can be found by visiting GCF:Global Cellulose Fibers promotes employee well-being by providing safe caring and inclusive workplaces. We have team members all around the world with diverse backgrounds experiences and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected valued engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness creativity talents experiences and safety mindset to be a part of our increasingly inclusive and diverse Got You Covered:At Global Cellulose Fibers our employees are our most important asset and thats reflected in our benefits package that includes health welfare and retirement plans. We are proud to offer a variety of benefits to support our employees and their families including:Medical Dental Life insuranceFlexible Spending AccountsShort-term and Long-term Disability401(k) and Company-funded retirement contributionsPaid Time OffPhysical Location of Position: Flint River Mill2449 Stagecoach RdOglethorpe GA 31068Global Cellulose Fibers is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law. Global Cellulose Fibers complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact or .