Product OwnerManager (Remote)

Job Description

MedCerts a Stride Inc. company (NYSE: LRN) is a national online training provider strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas of allied healthcare and IT it serves individuals from all backgrounds including the military and their families career changers and the under- and unemployed. MedCerts delivers career training through HD-quality video-based instruction virtual simulations games and animations and on-the-job training through Experiential Learning solutions. Since 2009 the company has developed over 45 career programs trained and up-skilled more than 35000 individuals across the country and partnered with over 500 American Job Centers and more than 1000 healthcare and academic organizations to build talent pipelines and provide the option of articulated college credit to our 2020 MedCerts was acquired by Stride Inc. Stride has transformed the teaching and learning experience for millions of people by providing innovative high-quality tech-enabled education solutions curriculum and programs directly to students schools the military and enterprises in primary secondary and post-secondary settings. For more information visit .

Reporting to the Head of Product Management and QA this position supports MedCerts Salesforce and learning management system (LMS) teams. The role participates in the full software development lifecycle from identifying business needs and defining requirements through testing deployment and post-release support.

This person will work closely with stakeholders product management developers administrators and QA to translate business needs into clear actionable requirements. Responsibilities include facilitating requirements discussions supporting prioritization across stakeholder groups writing detailed user stories coordinating changes across systems reviewing test cases and coordinating and performing user acceptance testing.

The ideal candidate is curious analytical and detail-oriented with the ability to understand complex business processes identify opportunities for improvement and communicate effectively with both technical and nontechnical audiences.

GENERAL DUTIES AND RESPONSIBILITIES

• Collaborate with internal stakeholders to understand business needs clarify problems and document requirements and desired outcomes.
• Evaluate requests to identify dependencies process impacts and implications for data and connected systems.
• Support backlog prioritization by assessing business value urgency student impact risk and implementation effort.
• Translate requirements into detailed user stories with clear acceptance criteria.
• Coordinate work across Salesforce the LMS and connected systems to ensure a consistent experience and reliable data flow.
• Develop workflow diagrams and business process documentation to explain current processes and proposed improvements.
• Build subject matter expertise in assigned business areas and software products.
• Proactively recommend technology and process improvements that increase efficiency simplify workflows and improve the student experience.
• Partner with developers administrators and QA throughout implementation to clarify requirements and resolve questions.
• Review test cases for alignment with requirements and acceptance criteria.
• Perform end-to-end testing and coordinate and conduct user acceptance testing with business stakeholders.
• Triage and reproduce defects document findings and help determine remediation priorities.
• Serve as an escalation point for production issues and coordinate investigation and resolution with the appropriate teams.
• Conduct software demonstrations and write release notes that clearly communicate changes and business impacts.
• Maintain accurate documentation and validate that delivered solutions meet the intended business needs.

REQUIRED QUALIFICATIONS

• 5 years of experience in Product Owner or Technical Business Analyst role.
• Excellent analytical troubleshooting & problem-solving ability.
• Ability to explain complex business or technical problems in a logical easy to follow manner.
• Curios detail-oriented critical thinker
• Agile methodology

PREFERRED QUALIFICATIONS

• Bachelors degree in business computer science information technology or similar discipline.
• Salesforce CRM Salesforce Marketing Cloud or Salesforce Billing experience
• Totara/Moodle experience

WORKING CONDITIONS

This is a remote position in which work will be completed during normal business hours (8:30am 5:00pm).

COMPENSATION & BENEFITS: Stride Inc. considers a persons education experience and qualifications as well as the positions work location expected quality and quantity of work required travel (if any) external market and internal value when determining a new employees salary level. Salaries will differ based on these factors the positions level and expected contribution and the employees benefits elections. Offers will typically be in the bottom half of the range.

We anticipate the salary range to be $87622.00 to $116829.00. Eligible employees may receive a bonus. This salary is not guaranteed as an individuals compensation can vary based on several factors. These factors include but are not limited to geographic location experience training education and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits retirement contributions and paid time off.

Job Type

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor. All employment is at-will as governed by the law of the state where the employee works. It is further understood that the at-will nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs you can request the appropriate accommodation by contacting

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Stride Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status or any other basis prohibited by federal state or local law. Stride Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant.