Product Owner Workplace Service Delivery

Why Sony Interactive Entertainment

Sony Interactive Entertainment isnt just the Best Place to Play its also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation were part of a proud legacy of innovation and excellence. SIE is a dynamic technology company delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand a name synonymous with entertainment excellence and creativity.

Product Owner Workplace Service Delivery (ServiceNow)

San Diego CA / Hybrid

We are seeking an experienced Product Owner to lead the strategy design and continuous improvement of Workplace Service Delivery (WSD) capabilities within role will partner closely with Facilities Space Planning Workplace Operations and technical teams to deliver scalable user-centered workplace experiences through automation self-service and workflow ideal candidate combines strong product ownership practices with experience designing enterprise workflows and digital workplace experiences within ServiceNow.

• Own the WSD product roadmap backlog and prioritization strategy
• Translate operational and employee needs into scalable ServiceNow solutions
• Partner with Facilities Space Planning Workplace Operations and service providers to improve workplace experiences
• Drive workplace workflow design across: Workplace requests Facilities services Office moves and seating coordination Reservation management for desks rooms and collaboration spaces Visitor and workplace support experiences Knowledge and self-service experiences
• Define user stories requirements and acceptance criteria
• Partner with engineering platform teams and TPMs on solution delivery
• Lead backlog refinement prioritization and stakeholder alignment
• Analyze adoption workflow performance and employee feedback to drive continuous improvement
• Support rollout readiness communications and change adoption

• 5 years of experience in Product Ownership Product Management Business Systems Analysis or ServiceNow solution delivery
• Experience with ServiceNow Workplace Service Delivery (WSD) Employee Center or related workflow platforms
• Strong understanding of workflow design service delivery operations and user-centered product development
• Experience managing backlogs requirements and stakeholder alignment
• Ability to translate operational needs into scalable technical solutions
• Experience working in Agile environments

• Experience supporting Facilities Workplace Operations or Space Planning organizations
• Familiarity with: Workplace reservation systems Workflow automation Virtual Agent / AI capabilities Knowledge management Reporting and dashboards
• ServiceNow certifications preferred
• Experience in large global organizations

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Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.