Product Operations Specialist

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About NetDocuments

At NetDocuments were shaping the future of legal work. We believe legal professionals should spend less time searching for information and managing documents and more time solving complex problems serving clients and delivering meaningful outcomes. Thats why were building technology that helps organizations work smarter collaborate more effectively and unlock the full value of their institutional knowledge.

Our team is redefining whats possible for legal technology. NetDocuments is the trusted intelligent document management platform for legal professionals and the company behind the industrys first and only legal context grapha breakthrough that gives legal professionals and AI a richer understanding of how matters documents people and knowledge connect across an organization while respecting enterprise-grade security governance permissions and ethical walls.

Innovation is only part of our story. We believe our greatest strength is our people. We foster a collaborative inclusive and high-performing culture where curiosity is encouraged diverse perspectives are valued and employees are empowered to make a meaningful impact. Whether youre building products serving customers or supporting the business your work helps shape the future of one of the worlds most trusted legal technology platforms.

That commitment to our employees and customers has earned us recognition as one of the nations top workplaces including:

• Four consecutive appearances on the Inc. 5000 list of Americas Fastest-Growing Private Companies
• Five-time Top Workplace USA winner
• Five-time Salt Lake Tribune Top Workplace
• Multiple Top Workplaces Culture Excellence awards recognizing innovation employee appreciation work-life flexibility and compensation & benefits

If youre excited to solve meaningful challenges work alongside talented colleagues and help define the next generation of legal technology wed love to meet you.

WhatYoullDo

NetDocuments is seeking a Product Operations Analyst to build and own NetDocuments authoritative record of how customers use our platform: usage data captured in real time down to the individual user and what the platform measures and why define the requirements for engineering to capture itmaintainthe data as the product grows and own the customer-facing views that let customers see their own to the Principal of Product Operations and work across product leadership engineering and the wider business. This role is a fit for an innovator with a builder mindset.

You will:

• Decide what the platform measures which usage events matter and the level of detail down to the individual user and feature and define for engineering what to instrument why and how the data should behave captured in real time.
• Keep usage dataaccurateand complete aggregated from the individual user up to the account and organization level.
• Integrate usage data with the line-of-business systems that rely on it including CRM and financial systems so the same usage numbers stay consistent across the tools the business runs on.
• Own the customer-facing views that let customers see and understand their own usage of the platform.
• Extend the data to new product capabilities as they launch working release by release with engineering to instrument new features as they ship and keep the record current.
• Provide the structured usage data the business uses to report on andanticipatehow usage is changing over time.
• Work directly with senior product leadership engineering executives and other teams to turn fast-moving needs into a system they can depend on.

WhatYoullNeed to be Successful

• 3 years in product operations technical product management data or analytics product management or a similar role at a SaaS company.
• Enough technical fluency to define what gets instrumented write clear requirements for engineering and check the results including how usage and event data is captured modeled and stored.
• Working knowledge of SQL and BI tools tovalidatedata and partner with data engineering and business intelligence.
• The ability to take an ambiguous question decide what to measure to answer it and define the level of detail it requires.
• Business and commercial acumen and the communication skills to work with senior product leadership engineering executives and other teams.
• Comfort building something new and carrying itthrough fromdefinition to a working system.
• Clear written and verbal communication including usable documentation.
• Comfort using AI tools (e.g. Claude ChatGPT Copilot) as part of daily work to speed up analysis documentation and recurring tasks with the judgment to check the output before acting on it.

What Will Make You Stand Out (optional)

• Built a usage data capability analytics function or similar data product from the ground up.
• Hands-on experience instrumenting high-volume product usage or event data and modeling it at scale.
• Experience shaping how usage data is modeled andstructured orpartnering closely with the engineering teams that buildusage-datapipelines.
• Experience integrating data across line-of-business systems such as CRM and financial/ERP platforms.
• Hands-on experience with a cloud data warehouse Snowflake preferred but comparable platformsalsowelcome.
• Hands-on experience with a BI tool Power BI preferred but comparable platformsalsowelcome.
• Experience building customer-facing usage views or self-service usage reporting.
• Background in legal technology regulated SaaS or other enterprise software.
• Bachelors degree or equivalent experience.

WhatYoullLove AboutNetDocuments

• The People!
• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with immediate vesting
• Flexible PTO (typically 3 to 4 weeks a year)
• 10paid holidays
• Monthly contributions forlife activities &wellness
• Access to LinkedIn learning with monthly dedicated time to explore

Compensation Transparency

The compensation range for this position is:$155000 - $165000

The posted cash compensation for this position includeson target earnings base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate such as career level skills experience geographic location qualifications and other job-related considerations

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Equal Opportunity

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs job requirements individual qualifications without regard to race color religion sex (including pregnancy) national origin age physical and mental disability marital status sexual orientation gender identity and/or expression military and veteran status or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success and we are committed to providing a work environment free of discrimination and harassment.