Product Operations Manager

Location: San Francisco CA
Company Stage of Funding: Series C AI Infrastructure Company ($10B Valuation)
Office Type: Onsite (5 Days Per Week)
Salary: $140000$210000 Equity Performance Bonus

Company Description

Were representing one of the fastest-growing AI infrastructure companies building the connection between human expertise and frontier AI models. Their platform enables leading AI labs and enterprises to collect manage and operationalize high-quality human intelligence that powers next-generation AI systems.

As a Product Operations Manager youll bridge Product Engineering Go-to-Market and customers to ensure complex AI data projects are delivered successfully. Youll help design scalable annotation workflows lead enterprise implementations shape integration strategy and transform customer feedback into product improvements. This is an ideal opportunity for someone who enjoys solving technical problems while working directly with customers in a fast-moving AI environment.

What You Will Do

• Partner with customers and Go-to-Market teams during pre-sales engagements to scope complex AI data and annotation projects.
• Design scalable annotation workflows and reusable templates that accelerate customer implementations.
• Lead enterprise implementations from kickoff through launch coordinating cross-functional teams and customer stakeholders.
• Configure the platform to support customer-specific workflows and deliver high-quality AI training data at scale.
• Own technical integrations between the platform and customer systems ensuring successful deployment and adoption.
• Translate recurring customer needs into product requirements and influence the roadmap for platform capabilities and integrations.
• Partner closely with Product and Engineering teams to improve operational efficiency and customer experience.
• Build repeatable operational processes that enable the organization to scale implementations efficiently.
• Track project health implementation milestones and customer success metrics.
• Serve as the primary operational and technical point of contact throughout customer engagements.

Ideal Background

• 2 years of experience in Product Operations Product Management Technical Program Management Solutions Engineering Implementation Consulting or a similar customer-facing technical role.
• Experience managing complex technical implementations or enterprise software deployments.
• Strong technical aptitude with the ability to understand APIs integrations AI workflows and modern software systems.
• Comfortable writing SQL and leveraging AI-assisted development or coding tools to improve productivity.
• Proven ability to manage multiple cross-functional projects simultaneously in fast-paced environments.
• Strong analytical and problem-solving skills with a systems-oriented mindset.
• Excellent written and verbal communication skills with experience working directly with enterprise customers.
• High ownership mentality with the ability to independently drive projects from ambiguity to execution.
• Strong organizational skills with attention to detail and operational excellence.

Preferred

• Experience supporting AI machine learning data infrastructure or enterprise SaaS products.
• Background working with annotation platforms data operations or AI training workflows.
• Experience collaborating closely with Product Engineering Sales and Customer Success organizations.
• Familiarity with enterprise software integrations and technical implementation processes.
• Startup experience with significant ownership across customer-facing initiatives.
• Experience building scalable operational playbooks and repeatable implementation processes.
• Strong customer empathy with the ability to balance technical constraints and business objectives.
• Passion for AI infrastructure operational excellence and building systems that scale.

Compensation and Benefits

• Base salary: $140000$210000.
• Generous equity package vested over four years.
• Bi-annual performance bonus.
• Up to $15000 relocation assistance.
• $10000 housing bonus for employees living within 0.5 miles of the office.
• $1500 monthly meal stipend.
• Complimentary Equinox membership.
• $200 monthly laundry reimbursement.
• $200 monthly wellness reimbursement.
• Comprehensive medical dental and vision insurance.
• Opportunity to operate at the intersection of product engineering and enterprise customers while helping scale AI infrastructure used by many of the worlds leading AI organizations.