Product Operations Manager

This role will be based San Francisco Sunnyvale or New York

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.

Product Operations Managers are LinkedIns cross functional team communicators and collaborators shaping products/solutions using analytics to represent the voice of our customers/members and customer support & success teams to help improve LinkedIns product health and quality. They are relentlessly focused on driving a stellar member/customer experience for the millions of people using LinkedIns products partnering with Product Engineering Design Marketing and Operations teams to quantify user friction in both new and structured ways measurably enhance the product experience and increase internal team efficiency by driving tool improvements and enablement. 

A blend of detective work influencing analytics and executive communication make this a unique and exciting role that will provide an opportunity to work with multiple teams across the company and around the globe. 

This role will be focused either on our Business Platform products which could include experiences such as checkout payments and billing experiences user and access management help centers live chat and Virtual Chat Assistants.

Responsibilities: 

• Work with their product operations marketing design and engineering teams to influence and shape the product strategy and roadmap drive change for key issues and prioritize product change requests based on issue volume members impacted revenue impact other relevant metrics and illustrations of the user journey to create user empathy. 
• Aggregate and analyze member issues using internal tools AI and core queries (i.e. SQL) of all available data sources to gather user insights to influence and shape the product roadmap help set targets and to track and communicate post-launch impact.  
• Collaborate closely with their product and design teams to ensure operational team processes are factored into new product development plans and designs and to integrate solutions to identify user experience issues in upcoming versions.   
• Drive creation of LinkedIn help center content creation in collaboration with LinkedIns content writers in order to ensure members are able to find answers to the most frequently asked questions. 
• Maintain strong domain knowledge and organization of the product areas in your purview across both technology and operations.
• Understand and communicate all upcoming product features and user experience changes to key stakeholders like Operations and Marketing including driving regular program management reporting and executive-friendly readouts. 
• Develop and/or contribute to internal programs to scale best practices and new mechanisms that help improve product quality and health and/or new operating models.
• Identify and scale new ways of analyzing / measuring user friction.
• Occasional travel may be required to LinkedIn office locations to give training to understand processes tools and needs as well as to gather insights from our LinkedIn members.

Qualifications :

Basic Qualifications:  

• Bachelors degree or equivalent relevant work experience. 
• 4 years experience in one or more of the following areas: Product Operations Management Management Consulting Program Management Operations Management Product Management or Project Management. 
• 2 years experience with SQL or an equivalent data analytical language. 

Preferred Qualifications:  

• Experience leveraging AI vibe coding tools to deliver enhanced analytics reporting/insights and deploy agentic solutions across core operations
• Experience with Enterprise Software. 
• Experience driving cross-functional projects with multiple stakeholders across the globe.
• Thrives in ambiguous environments and can operate independently.
• Strong results-orientation and direct experience utilizing data to identify critical trends develop data narratives and influence Product to prioritize recommendations
• Experience in a Voice of Customer role. 
• Experience with CRMs such as: Salesforce Microsoft Dynamics etc. 
• Experience in gathering business insights and identifying trends from data including combination of data from multiple sources.
• Experience sizing impact of projects then prioritizing based on that. 
• Strong verbal and written communication skills including storytelling with data.
• Experience leading innovative department-wide projects to help the team scale new ways of working new technologies or processes and/or best practices.
• Strong organizational skills and attention to detail. 
• Strong relationship interpersonal cross functional collaboration and negotiation skills. 
• Experience influencing stakeholders with data coupled with strong analytical and problem solving experience. 
• Strong ability to deal with ambiguity adapt and exhibit a growth mindset. 

Suggested Skills:  

• SQL 
• Influencing and advising  
• Stakeholder Management  
• Product Management  

LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is $105000 to $170000. 

Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location. This may be different in other locations due to differences in the cost of labor. 

The total compensation package for this position may also include annual performance bonus stock benefits and/or other applicable incentive compensation plans. For more information visit  Information :

Equal Opportunity Statement 

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class.

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No

Employment Type :

Full-time