Product Operations Coordinator

Babel Street is the trusted technology partner for the worlds most advanced identity intelligence and risk operations. We deliver advanced AI and data analytics solutions providing unmatched analysis-ready data regardless of language proactive risk identification 360-degree insights high-speed automation and seamless integration into existing systems. Babel Street empowers government and commercial organizations to transform high-stakes identity and risk operations into a strategic advantage. The actionable insights we deliver safeguard lives and protect critical assets around the world. Babel Street is headquartered in Reston Virginia with regional offices in Boston MA and Cleveland OH and international offices in Australia Canada Israel Japan and the U.K. For more information visit .

About Product & Engineering Operations

The Product & Engineering Operations team enables clarity alignment and trust across the organization by connecting Product and Engineering through reliable delivery processes transparent reporting and proactive communication. Weestablishgovernance planning frameworks operational systems and reporting practices that connect strategy to execution ensuring teams are aligned informed and focused on delivering measurable business value and customer outcomes. Through operational excellence cross-functional coordination and continuous improvement we improve visibility predictability and efficiency across the product development lifecycle helping the organization scale with confidence.

The Role

Babel Street isseekinga highly organized and process-oriented Product Operations Coordinator to join our Product & Engineering Operations team.

This role plays a critical part in supporting predictable delivery improving time-to-value and increasing confidence in roadmap planning and reporting. The Product Operations Coordinator will help sustain and scale Product Operations practices through stewardship of planning processes data integrity reporting operations documentation management governance activities and cross-functional coordination.

Although aligned primarily to Product Operationsand reports to the Program Manager Product Operations this rolesupports the broader Product & Engineering Operations functionand will contribute to initiatives that improve coordination planning governance and visibility across in this role requires close collaboration with Product Managers Engineering Managers Program Managers and stakeholders across the organization to ensure alignment visibility and execution excellence throughout the product development lifecycle.

The ideal candidate thrives in a collaborative environment has exceptional attention to detail enjoys creating structure from complexity and is motivated by improving how teams plan communicate and deliver value. This is a hybrid role that will be based out of our Somerville MA or Reston VA offices with a possibility of full remote for candidates not in those areas.

What Youll Do

Operational Governance & Data Management

Ensureaccuratedata compliance visibility and operational health.

• Maintain data quality and ticket hygiene across Jira/Jira Product Discovery and related reporting systems.
• Audit work items for completeness ownership status accuracy dependencies and planning readiness.
• Partner with Product Managers and stakeholders to resolve data inconsistencies and maintain reporting accuracy.
• Monitor work in progress and identify stalled items trends operational risks and governance exceptions.
• Develop dashboards automations and reporting tools that improve visibility into delivery progress and organizational performance.
• Support the creation and maintenance of escalation processes for blocked non-compliant or at-risk work and ensure appropriate stakeholder awareness.

Planning & Cross-Functional Execution

Ensure work is ready aligned and moving through the planning cycle.

• Support Product and Engineering teams throughout planning prioritization ContinuousPlanningand operational governance activities.
• Coordinate cross-functional alignment efforts across Product Engineering Platform Data and business stakeholders.
• Monitor planning readiness and help ensure required inputs dependencies and deliverables are completed on time.
• Facilitate planning ceremonies governance reviews and operational meetings ensuring clear objectives agendas and actionable outcomes.
• Track action items follow-ups and key decisions from planning forums and governance discussions.
• Communicate process updates deadlines and operational information to stakeholders.
• Identify and escalate dependencies coordination challenges and execution risks that may impact delivery outcomes.

Process Improvement & Operational Enablement

Improve the systems processes tooling and documentation that support the organization.

• Support implementation and adoption of Product Operations processesgovernance frameworks and operational standards.
• Maintain operational documentation playbooks workflows and knowledge resources.
• Identify opportunities to automate manual workflows and improve operational efficiency.
• Partner with Program Managers to enhance tooling workflow design reporting capabilities and operational practices.
• Contribute to initiatives that improve scalability consistency organizational effectiveness and team adoption of operational best practices.

What Youll Have

• 2 years of experience inProject Coordination Product Operations Business Operations Technical Operations ora related field.
• Experience working with Jira Confluence or similar collaboration and work-management platforms.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Experience coordinating multiple stakeholders initiatives and competing priorities.
• Ability to identify process improvements and proactively solve operational challenges.
• Proficiency with Microsoft 365 applications including Excel PowerPoint Teams and SharePoint.

Nice To Have

• Experience supporting Product Management Engineering or software development organizations.
• Familiarity with Agile Scrum or iterative product development methodologies.
• Experience creating dashboards reports and operational metrics.
• Experience with workflow automation tools and process improvement initiatives.
• Familiarity with product planning roadmap management or portfolio governance practices.
• Experience working in a SaaS technology or enterprise software environment.

What Success Looks Like

In this role you will help ensure teams are consistently prepared for planning operational data can be trusted for decision-making reporting is accurate and timely and Product Operations processes are adopted consistently across the will contribute to greater visibility improved predictability and stronger alignment between Product Engineering and the business.

Benefits at Babel Street (just to name a few...)

• Health Benefits: Babel Street covers 85-100% monthly premium costs for Medical Dental Vision Life & Disability insurances for you and your family!
• Retirement Plans:Babel Street offers both a Traditional and Roth 401(K) with a very competitive match.
• Unlimited Flexible Leave: We trust our employees to manage their own time and balance their personal and work lives.
• Holidays: Babel Street provides employees with 12 paid Federal Holidays
• Tuition Reimbursement: We are committed to investing in our employees. One way we do that is with our Tuition Reimbursement Program for continuing education.

Babel Street is anequalopportunity/affirmative actionemployer. All qualified applicants will receive consideration foremploymentwithout regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law. FurtherBabel Street will not discriminate against applicants for inquiring about discussing or disclosing their pay or in certain circumstances the pay of their coworkerPay Transparency Nondiscrimination.In addition Babel Streets policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.