Product Manager, Shopping

About the Team:

The Shopping team is building the future of how people discover evaluate and purchase products through AI. Our mission is to help users make better purchasing decisions by combining OpenAIs models with rich product information merchant ecosystems and personalized experiences. We sit at the intersection of AI commerce search recommendations and consumer product experiences partnering closely with product engineering research design and business teams to reimagine shopping for the AI era.

About the Role:

As a Product Manager on the Shopping team youll define and build the next generation of AI-powered shopping experiences within ChatGPT. Youll be responsible for understanding user needs identifying opportunities to improve product discovery and decision-making and delivering experiences that help users confidently find and purchase the products that are right for them.

Youll work across a broad set of domains including search recommendations personalization merchant and product ecosystems and conversational commerce. This role requires strong product judgment comfort operating in ambiguity and the ability to balance user value business objectives and technical constraints. Youll partner closely with engineers designers researchers and cross-functional stakeholders to bring new shopping experiences from concept to scale.

This is an opportunity to help define an entirely new category at the intersection of AI and commerce shaping how millions of users discover and buy products in the future.

This position is based in San Francisco CA with relocation assistance available.

In this role you will:

• Define and drive the product vision for shopping experiences in ChatGPT.

• Partner with research teams to explore how AI can help users discover evaluate and confidently purchase products.

• Collaborate with cross-functional teamsincluding design engineering product and go-to-marketto build and scale AI-native shopping experiences.

• Partner with growth GTM marketing and business teams to drive user adoption merchant engagement and ecosystem growth.

• Work with merchants brands retailers and external partners to improve product quality shopping experiences and user outcomes while ensuring recommendations remain trustworthy and user-centric.

• Use both data and user feedback to identify opportunities measure impact and inform product strategy.

You might thrive in this role if you:

• Have 10 years of product management experience with strong leadership cross-functional collaboration and communication skills.

• Bring experience in shopping e-commerce marketplaces search recommendations consumer growth or related product areas.

• Have built and scaled impactful consumer products serving large and diverse user bases.

• Are comfortable navigating ambiguity and excited about defining a new category at the intersection of AI commerce and consumer experiences.

• Are motivated by OpenAIs mission and excited to shape how millions of people discover evaluate and purchase products with AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.

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Required Experience:

IC