Product Manager, Platform

The Opportunity

The Product Manager Platform owns the strategy roadmap and execution for the Platform layer of the Payments Business Unit the infrastructure integrations and operational foundation that all four products (Kiosk Cashiering Online Payments and Revenue Management Dashboard) depend on.

You are responsible for defining where the platform needs to go building the case for investment and being accountable for outcomes. You treat internal teams and integration partners as customers run structured discovery to understand their needs and translate that insight into a platform roadmap you own and prioritize.

You partner closely with the Director of Product and engineering leadership to set direction and drive execution through strong backlog discipline cross-product coordination and deep partnership with the Implementation and Support teams. You are the single accountable owner for the platforms health capability and strategic trajectory.

What Youll Do:

Platform Strategy & Roadmap Ownership

• Define and own the platform roadmap balancing near-term delivery commitments with longer-term capability investments
• Develop a clear point of view on where the platform needs to go over the next 1218 months and build the case for prioritization decisions with stakeholders and leadership
• Make or meaningfully influence build vs. buy decisions vendor and processor evaluations and API design direction in partnership with engineering
• Represent the platforms strategic needs in business unit planning ensuring platform investment keeps pace with product growth

Discovery & Customer Insight

• Run a structured discovery practice: conduct regular conversations with clients implementation partners and internal product teams to surface unmet needs and validate platform direction
• Own the feedback loop between client-facing teams and the platform roadmap identifying patterns that signal gaps not just triaging individual escalations
• Lead or co-lead client and partner-facing sessions in a product capacity representing both current platform capabilities and future direction
• Use discovery findings to anchor prioritization decisions in evidence and bring that evidence into roadmap discussions.

Outcomes & Success Metrics

• Define what success looks like for the platform layer: establish and track metrics around reliability integration adoption time-to-deploy for new clients and platform-related support volume
• Hold yourself accountable to outcomes not just delivery regularly reviewing whether shipped work is moving the right numbers
• Surface platform health and progress to business unit leadership in a format that connects platform investment to product and revenue outcomes

Backlog Ownership & Execution

• Own and maintain the platforms backlog as the single source of truth for platform-layer work
• Write detailed user stories and acceptance criteria that engineering can act on independently
• Groom and prioritize the backlog bringing customer insight partner feedback and platform metrics to bear on sequencing decisions
• Facilitate sprint ceremonies (planning review retrospective) for the platform team

Implementation & Support Partnership

• Serve as the primary product contact for the Implementation team translating client deployment needs into actionable backlog items
• Triage escalated support issues with platform or infrastructure root cause and own the path to resolution
• Maintain implementation-readiness documentation so the delivery team can onboard clients without product escalation

Technical Enablement

• Maintain a clear view of shared services APIs and integrations that touch multiple product lines
• Partner with engineering to define non-functional requirements around performance uptime security and compliance

What you bring:

• 46 years in a Product Manager or related role with demonstrated ownership of roadmap strategy and outcomes.
• Track record of conducting customer or partner discovery and translating insights into roadmap and prioritization decisions
• Experience defining and tracking product success metrics and connecting platform or infrastructure work to business outcomes
• Strong backlog management discipline and story-writing skills
• Experience with payment processor integrations or fintech/SaaS platforms preferred
• Comfortable making or influencing build vs. buy and vendor evaluation decisions
• Familiarity with Agile/Scrum ceremonies and sprint-based delivery
• Comfortable operating at the intersection of technical and operational work
• Public sector or B2B SaaS experience a plus
• Proficiency with Jira or equivalent backlog management tool required

Location:

This position will be hybrid in our Atlanta GA office.

AI Mindset at Euna Solutions
We believe the future of work is human AI. At Euna Solutions we encourage our team members to leverage AI tools to enhance creativity efficiency and decision-making. Were looking for people who are curious about emerging technologies eager to experiment and committed to using AI responsibly to augmentnot replacetheir expertise.

If you enjoy exploring new ways to solve problems learning continuously and applying AI to make your work smarter and more impactful youll thrive here.

What Its Like to Work at Euna Solutions
At Euna Solutions we carefully foster a work environment where employees have a safe space for creative and intellectual freedom and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunities for professional growth and advancement.

Here are some of the perks that Euna employees enjoy:

Competitive wages
Wepaycompetitive wages and salaries and we only expect an honest 40-hour week for it.

Wellness days
Whats better than a long weekend An extra-long weekend!Twice a year Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.

Community Engagement Committee
At Euna we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through timegiftsand skills.

Flexible workday
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.

Benefits
Askus for a copy of our health and dental benefits!

Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions is the leading provider of purpose-built cloud-based software designed to streamline procurement budgeting payments and grantsmanagement for public sector and government organizations. Eunas AI-powered features and intelligent automation help organizations make better-informed decisions ensure compliance empower collaboration and reduce administrative burden. Eunas full-cycle financial suite supports more than 3600 organizations across North America in building trust enabling transparency and driving positive community impact. Recognized on Government Technologys GovTech100 list Euna Solutions is committed to advancing public sector innovation. To learn more visit privacy policy is availablehere.

Please visit our website: check out our LinkedIn Pages believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and ifyoureexcited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small) please let us know.

For any inquiries or requestsregardingaccessibility at Euna Solutions please emailor call our officeat1.877.707.7755. Upon requestappropriate accessibleformats or arrangements will beprovidedas soon aspracticable.

Required Experience:

IC