Product Manager – Maintenance Platform

Role: Product Manager Maintenance Platform

Duration: 6 months C2C

Location: Arlington Virginia (Preferred onsite) Hybrid / Remote (Need from EST time zone)

Role Summary
We are seeking a Product Manager to lead the development and scaling of our Maintenance Platform. This role will drive product strategy execution and cross-functional alignment to improve maintenance operations resident experience and operational efficiency across communities.

Key Responsibilities

• Define and execute the product roadmap for the maintenance platform including work order management inspections preventive maintenance and resident communication
• Partner with Operations Engineering and external vendors to translate business needs into scalable product solutions
• Own end-to-end delivery-from requirements and prioritization through launch and iteration
• Optimize workflows across key areas such as scheduling technician productivity and automated resident engagement
• Drive integration strategy (e.g. PMS CRM middleware) to ensure seamless data flow and system interoperability
• Leverage data and user feedback to continuously improve product performance and adoption
• Support pilot programs and scale successful solutions across the portfolio

AI / Data Expectations

• Identify opportunities to leverage AI to automate workflows (e.g. work order intake routing communication)
• Partner with engineering on AI-enabled features such as recommendation engines automation and workflow optimization
• Define success metrics and evaluate AI performance (accuracy efficiency user adoption)
• Ensure responsible AI usage including data quality transparency and operational reliability

Qualifications

• 5 years of product management experience preferably in B2B SaaS operations or platform products
• Experience building workflow-based products (e.g. work order systems CRM or operations platforms)
• Familiarity with AI/ML-driven products or automation tools (hands-on experience not required but strong product sense expected)
• Strong stakeholder management and cross-functional leadership skills
• Analytical mindset with experience using data to inform product decisions