Product Manager II

Overview

Were looking for a customer-centric Product Manager II who can translate customer needs and business objectives into impactful product solutions. This role requires a blend of strategic thinking hands-on execution and cross-functional leadership. The ideal candidate demonstrates strong ownership proactively drives clarity in ambiguous situations leverages data and customer insights to inform decisions and consistently delivers results in a technical AI-enabled environment.

You will work at the intersection of product engineering operations customer-facing teams payments ERP ecosystems and data to deliver scalable solutions reduce friction in core workflows and unlock value through analytics automation and emerging AI capabilities. This role requires strong analytical rigor technical fluency payments domain understanding clear communication with key stakeholders and managers and the ability to solve complex problems in a highly cross-functional setting with minimal oversightalways bringing insights paths forward and thoughtful recommendations.

What Youll Do

Own & Execute with Precision

• Own the end-to-end lifecycle for your product areafrom discovery through delivery and continuous improvement
• Break down ambiguous problems into clear actionable plans with strong attention to detail
• Drive execution across engineering design and operations with a bias for action and accountability

Be Proactive & Get Things Done

• Anticipate risks dependencies and gaps earlyproactively drive resolution without waiting for direction
• Act as the connective tissue across teams to ensure nothing falls through the cracks
• Communicate clearly with key stakeholders and managers on problems insights risks and paths forwardalways bringing recommendations to drive alignment and decisions
• Ensure requirements are clearly documented maintained and kept up to date as scope decisions and dependencies evolve
• Understand product planning cycles and proactively prepare and plan engineering and testing work across multiple domains to support timely coordinated delivery
• Operate with urgency in fast-moving environments consistently pushing initiatives across the finish line

Leverage Data Analytics & AI

• Use quantitative and qualitative data to diagnose problems validate hypotheses and measure impact
• Identify opportunities to leverage AI/ML or automation to improve customer experience streamline operations or drive smarter decision-making
• Apply structured problem-solving to translate data insights into clear product actions and prioritization

Engage as a Technical Product Partner

• Work closely with engineering teams on API-driven systems integrations and backend workflows
• Translate business needs into clear technical requirements.
• Partner with technical teams to break work into delivery plans sequencing dependencies across domains and ensuring teams are prepared for upcoming planning cycles
• Understand system architecture and trade-offs to make informed product decisions

Drive Customer & Business Impact

• Bring a customer-obsessed mindset to identify and prioritize opportunities that reduce friction improve customer experience and drive scale
• Balance customer needs operational realities and revenue impact in decision-making
• Partner cross-functionally (Care Ops Engineering Design) to deliver end-to-end outcomes

What Were Looking For

• 4 5 years in product management or a related role (B2B SaaS / fintech preferred)
• Proven track record of driving execution in complex cross-functional environments in product management
• Experience working on technical products (APIs platforms or data systems)
• Payments experience with an understanding of how ACH checks and virtual card (VCC) payments operate in B2B environments
• Familiarity with the B2B payments market AP workflows ERP integrations and financial systems
• Exposure to data products analytics or AI-driven capabilities (e.g. recommendations automation intelligent workflows)
• Strong analytical capabilitycomfortable with data analysis metrics and experimentation
• Solid technical fluencyable to engage deeply with engineers on system design and trade-offs
• Ability to structure ambiguous problems and translate them into clear roadmaps and deliverables

• Excellent communication skills with the ability to clearly explain problems insights trade-offs and recommended paths forward to key stakeholders and managers.

• Customer obsessed: You deeply understand customer pain points and use that insight to shape better product outcomes
• Detail-oriented: You catch gaps others miss and ensure high-quality execution
• Proactive: You identify problems early and move without being asked
• GSD mindset: You consistently deliver results and push work across the finish line
• Complex problem solver: You enjoy untangling ambiguity connecting dots across teams and solving hard problems in cross-functional environments
• Ownership: You think beyond your scope and take accountability for outcomes
• Curious about AI & data: You actively look for ways to apply AI/automation to solve problems better and faster

Success in This Role Looks Like

• You anticipate issues before they happen and keep programs on track
• You deliver consistently with minimal oversight and high attention to detail
• You consistently translate ambiguity into clear execution plans
• You keep stakeholders and managers aligned by communicating clearly on problems insights paths forward and actionable recommendations
• You drive measurable improvements in customer experience and business outcomes

About AvidXchange

AvidXchange is a leading provider of accounts payable (AP) automation software and payment solutions for middle-market businesses and their suppliers. By trade we are a technology company but if you ask anyone who works here theyll tell you our people are at the core of who we are. At AvidXchangemindset is everything. We are Connected as People Growth Minded and Customer Obsessed. Thesethree mindsets represent our culture who weare who weve always been and they guide usto improve every our founding in 2000 in Charlotte NC weve created a company of over 1500 teammates working across the U.S. or remotely. AvidXchange is proud to be Certified as aGreat Place to Work. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years that AvidXchange is a Great Place to Work.

Who you are:

• A go-getter with an entrepreneurial mindset that meansyou arenot afraid of taking riskswinning bigorfacing the unknown.
• Someone who understands that business ispeople centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
• Focused onmaking a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What youll get:

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings providing work/life balance development programs and competitive benefits. At AvidXchange we are building more than a tech company we are building an experience. We remain committed to a culture where you can fully be you connected with others chasing big goals and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories youll tell for years youve come to the right place.

AvidXers enjoy:

• 18 days PTO*
• 11 Holidays (8companyrecognized & 3floatingholidays)
• 16 hours per year ofpaid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP) - Providescounseling services legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401(k) Match: 100% match on the first 3% of your salary plus 50% match on the next 2%
• Parental Leave: 8 weeks 100% paid by AvidXchange**
• Discounts on Pet Home and Auto insurance
• WeeCareChildcare Service:helps teammates find affordable daycarechildcareandtutors 40%less expensivethan traditional daycarecenters
• Perks at Work:free discount program that provides teammates the opportunity to save on items fromelectronics movie tickets car buying vacationsandmore
• Onsite gym fitness center yoga studio and basketball court
• Tuition Reimbursement up to the federal maximum of $5250***
• Hybrid Workplace Flexibility
• Free parking

*Fully granted from beginning of year pro-rated if hired mid-year

**Must be full-time for at least 3 months

***Must be full-time for at least one year

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal state and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes but is not limited to veteran status race color religion sex sexual orientation gender identity gender expression national origin age and physical or mental disability.