Product Manager, Digital Ticketing Experience
Job Location:
Knoxville, TN - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Regal Cinemas is looking for a Product Manager to lead the full digital ticketâpurchasing journey across our web iOS Android Kiosk and POS this role youll make it faster and easier for millions of moviegoers to choose their film complete checkout and get into the theater with confidence and excitement. Youll improve everything from ticket selection through admission and work closely with partners across the food & beverage ordering experience integrated into ticketing.
At Regal ticketing is the gateway to the magic. Your work will directly influence how guests plan their night out buy their tickets and walk into the auditorium delivering a smoother more intuitive path while driving real business impact. If you love creating digital experiences that delight customers and support a brand built on entertainment this is your moment to shine.
- Own the strategy and roadmap for Regals digital ticketing experience across platforms balancing customer needs operational constraints and business goals.
- Improve the end-to-end purchase journey from discovery and seat selection through payment ticket delivery and in-theater admission reducing friction and increasing conversion.
- Partner with design and research to deeply understand customer behavior validate solutions and iterate quickly through prototyping and usability testing.
- Drive a strong experimentation culture: define hypotheses run A/B tests measure impact and scale winning changes.
- Collaborate cross-functionally with Engineering Design Data/Analytics Marketing Operations Theater teams and key stakeholders to align priorities and deliver outcomes.
- Ensure smooth integration points between ticketing and supporting systems (e.g. POS and admission workflows) and help optimize the connected customer experience.
- 3-5 years of product management experience with a focus in B2C owning customer-facing checkout or transactional flows (ticketing commerce reservations etc.) across web and/or mobile apps.
- Demonstrated ability to improve funnel performance and customer satisfaction using data experimentation and customer insight.
- Experience with A/B testing and experiment-driven product development.
- Strong stakeholder management skills and the ability to drive cross-functional collaboration across technical and non-technical teams.
- Experience working closely with Product Design and Design Research to ship high-quality customer-centered experiences.
- Strong written and verbal communication skills including the ability to communicate clearly with leadership and execution teams.
- Experience with events hospitality retail or omnichannel pickup/fulfillment experiences.
- Familiarity with POS systems and how online ordering experiences integrate into in-venue operations (e.g. admission scanning validation fulfillment).
About Regal
Regal Cinemas where movie magic meets unforgettable experiences!
At Regal Cinemas part of Regal Cineworld each day is a celebration of everything film and entertainment. From the first popcorn crunch to the closing credits were all about creating moments that spark joy laughter and a little bit of movie magic.
With over 7600 screens across 625 locations in 9 countries including Cineworld Picturehouse Cinema City Yes Planet and Regal Cinemas right here in the US - we bring the joy of movies to millions.
Based out of our buzzing Theatre Support Office in Knoxville Tennessee we offer a variety of roles with a mix of hybrid field-based or remote working options depending on the role.
What really makes Regal shine Our people. Were passionate about supporting your growth and helping you carve out your dream career within the Regal Cineworld family. Fancy joining us on this epic film adventure Dive into the Regal stories and see what lifes like behind the scenes of the big screen!
Our Benefits
- Discretionary annual bonus
- Free movie passes and discounted concessions at any Regal location
- Paid vacation time and sick leave to support a healthy work-life balance
- Eligibility to participate in our 401(k) retirement plan with company match after age 21 and six months of service
- Summer half-day Fridays during the summer season
- Medical and prescription coverage with company contributions toward the cost
- Company-paid life insurance and disability insurance at no cost to employees
- Dental vision and supplemental life insurance options available for employees and their dependents
- Additional coverage options including accident critical illness and hospital indemnity insurance
Inclusion & Belonging
At Regal Cineworld we believe our strength comes from the diversity of our people. We are committed to fostering a workplace where everyone feels valued respected and empowered to bring their authentic selves to work. Our commitment to inclusion and belonging embraces all aspects of identity including gender ethnicity age disability sexual orientation religion and background.
We take pride in creating an environment where differences are celebrated and everyone has equal opportunities to succeed. Our hiring process is designed to be fair and accessible welcoming applicants from all backgrounds. If you need any accommodations during the hiring process or in the workplace to support your needs please contact the Talent team.
If you have any questions about this role or working at Regal Cineworld Group please contact . We may close this vacancy early if we receive a high volume of applications so we encourage you to apply as soon as possible
Required Experience:
IC
About Company
Grundfos Product Center is your complete solution for sizing, selection and configuration tools, quick dimensioning, pump replacement, liquid guide, CAD & BIM drawing downloads, pump curves, installation and operation manuals and product catalogue.
