Product Manager (Digital Products)

• Chicago
• On-site
• Hourly salary: $66

Key Responsibilities:

• Use customer feedback market analysis and data to inform product decisions
• Define and manage success metrics to inform ongoing product strategy
• Know your customer by regularly engaging current and prospective users to understand needs and behaviors
• Drive build-test-learn experiments to validate assumptions and refine product direction
• Create prioritize and continuously refine the product backlog by decomposing complex problems into epics/features/user stories with clear acceptance criteria
• Partner with Engineering and Architecture to define solution approaches technical requirements and delivery sequencing
• Own non-functional requirements (NFRs) for performance availability scalability resiliency and observability
• Drive security-by-design and privacy-by-design requirements in partnership with Security Risk and Compliance
• Define telemetry and analytics instrumentation to measure adoption reliability and business outcomes
• Ensure production readiness through release planning feature flags runbooks and incident response expectations
• Balance feature delivery with technical debt reduction by prioritizing modernization refactoring and dependency upgrades
• Develop and communicate the product vision strategy and roadmap; incorporate timely stakeholder feedback
• Ensure development standards are followed to enable tight feedback loops and clear product definition
• Coach and mentor team members and cross-functional partners on collaboration ideation consumer research experiment design and execution measurement implementation customer interactions and rollout
• Partner with business and IT stakeholders during execution to ensure expectations are met
• Proactively remove obstacles and resolve roadblocks to achieve product goals
• Identify and develop services and service level agreements (SLAs); educate senior leaders and continuously improve service-related processes