Product Manager-Client Platform Multi-Factor Authentication, Vice President

Product Manager-Client Platform Multi-Factor Authentication Vice President

Wealth Management Platforms
1 New York Plaza NY

Morgan Stanley is seeking a Vice President Product Management to own the end-to-end product roadmap for Multi-Factor Authentication (MFA) across our client digital channels. This leader will define strategy drive execution and partner across engineering cybersecurity risk fraud design and channel product teams to deliver secure resilient and user-friendly authentication experiences. The VP will balance security posture regulatory expectations and client experience outcomes while enabling scalable platform capabilities for web and mobile.

About Morgan Stanley

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking securities investment management and wealth management services. The Firms employees serve clients worldwide including corporations governments and individuals from more than 1200 offices in 43 countries.

Morgan Stanley is committed to helping its employees build meaningful careers and we strive to be a place for people to learn achieve and grow.

Department Overview

In the Wealth Management division we help people businesses and institutions build preserve and manage wealth so they can pursue their financial goals

Wealth Management (WM) Platforms manages industry-leading platforms across all WM channels and client segments to provide a unified digital experience unlock growth and deliver efficiencies for Advisors Clients and Institutions. WM Platforms consists of ten sub-teams including: Field Experience & Platforms Digital Client Experience & Platforms Workplace Platforms Automation & Workflow Digital Trading & Investing Generative AI UX Design & Research Strategy & Execution WM Platforms Risk and the Chief Operating Office.

What youll do in the role:

Roadmap & Strategy

Own the MFA product vision multi-year roadmap and quarterly delivery plans across web and mobile platforms.

Define target-state authentication journeys (enrollment step-up recovery device binding trusted devices) aligned to security and client experience goals.

Establish a capability-based roadmap (e.g. authenticator apps push FIDO2/WebAuthn OTP risk-based step-up backup factors) and drive adoption across channels.

Delivery & Execution

Translate strategy into epics/features with clear acceptance criteria measurable outcomes and release plans.

Lead cross-functional execution with engineering and architecture; manage dependencies across identity session management device intelligence fraud and customer support tooling.

Drive disciplined product rituals: discovery prioritization backlog management release readiness and post-launch measurement.

Risk Controls and Compliance Partnership

Partner with Technology Fraud Operations Chief Data Office/Risk Legal/Compliance and Internal Audit to ensure MFA capabilities meet internal control standards and external regulatory expectations.

Own product documentation and artifacts required for governance (e.g. risk assessments control mappings exception handling and change approvals).

Client Experience & Adoption

Optimize MFA experiences to reduce friction while maintaining strong security (e.g. minimizing unnecessary prompts improving recovery flows accessibility).

Partner with UX research/design to validate journeys and reduce drop-off during enrollment and step-up challenges.

Coordinate communications and change management with channel teams and client service organizations.

Metrics & Continuous Improvement

Define and track KPIs including MFA enrollment rate challenge success rate authentication latency fraud loss reduction account takeover indicators help-desk contact drivers and recovery completion rates.

Use data to prioritize improvements and quantify risk reduction and experience gains.

Stakeholder Management

Serve as the primary product point of contact for MFA across channel product teams engineering cybersecurity and operations.

Present roadmap tradeoffs and progress to senior stakeholders; drive alignment on priorities and funding.

Required Qualifications

5-7 years of product management experience including ownership of platform capabilities used by multiple applications/teams.

Demonstrated experience delivering authentication identity security fraud or risk-related products in a regulated environment (financial services strongly preferred).

Strong understanding of MFA concepts and common methods (e.g. push OTP authenticator apps device binding FIDO2/WebAuthn) and the tradeoffs between security and usability.

Proven ability to lead cross-functional delivery with engineering architecture and security partners.

Excellent written and verbal communication skills; comfortable presenting to senior leadership.

Strong analytical skills with experience defining metrics and using data to drive prioritization.

Preferred Qualifications

Experience with risk-based / adaptive authentication and device intelligence signals.

Familiarity with identity standards and protocols (e.g. OAuth/OIDC SAML) and modern authentication patterns.

Experience improving account recovery step-up authentication and customer support tooling for identity issues.

Background in mobile security patterns (secure enclaves/biometrics integration concepts) and web security considerations.

Core Competencies

Product strategy and roadmap ownership

Security-by-design mindset with pragmatic delivery focus

Stakeholder influence and governance navigation

Data-driven decision-making and experimentation

Operational excellence (resiliency monitoring incident readiness)

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley we raise manage and allocate capital for our clients helping them reach their goals. We do it in a way thats differentiated and weve done that for 90 years. Our values - putting clients first doing the right thing leading with exceptional ideas committing to diversity and inclusion and giving back - arent just beliefs they guide the decisions we make every day to do whats best for our clients communities and more than 80000 employees in 1200 offices across 42 countries. At Morgan Stanley youll find an opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry. Theres also ample opportunity to move about the business for those who show passion and grit in their work.

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Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion where individuals are hired developed and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate bringing a variety of backgrounds talents perspectives and experiences.

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