Product Manager, Claims Automation & Integrations , On-Road Incident Management (ORIM)

We are seeking a Product Manager to own the strategy roadmap and execution of claims-related integrations and automation capabilities across our incident and claims ecosystem. This role will focus on reducing operational friction improving data quality and accelerating claims handling through scalable workflows connecting internal systems third-party administrators (TPAs) insurers and business stakeholders.
The successful candidate will work backwards from customer and operational pain points to identify opportunities for automation streamline cross-functional processes and improve end-to-end claims outcomes. This role requires strong product judgment stakeholder management and the ability to translate complex business workflows into scalable product solutions.


Key job responsibilities
Own the product roadmap for claims automation workflow optimization and third-party administrator (TPA) integrations
Define and prioritize product requirements that improve claims intake triage assignment investigation litigation support and resolution processes
Partner with Claims Risk Legal Insurance Operations and Technology teams to identify opportunities to reduce manual effort and improve customer experience
Develop business cases and success metrics for automation initiatives measuring impact on claim cycle times operational efficiency and cost reduction
Establish mechanisms to identify workflow bottlenecks data quality issues and integration gaps across internal and external claims systems
Drive requirements for integrations with TPAs insurance carriers legal vendors and other external partners
Create and maintain product documentation business requirements process maps and stakeholder communications
Influence cross-functional teams without direct authority to deliver business outcomes across multiple organizations
Use data and customer insights to continuously improve claims workflows and operational performance


A day in the life
You start the morning reviewing claims routing metrics spotting a spike in manual assignments for a specific TPA. You pull the data identify a missing integration rule and draft a requirement to fix it. Mid-morning you join a sync with a TPA partner to align on data exchange specs for a new litigation workflow. After lunch you review a BRD with engineering negotiate scope trade-offs and update your roadmap priorities. You close the day by prepping a business case showing how last quarters automation work reduced cycle times by 15%.

About the team
The On-Road Incident Management (ORIM) builds the systems that connect Amazons logistics incident management ecosystem to the partners who resolve claims on behalf of customers drivers and third parties. We sit at the intersection of insurance operations and technology designing automated workflows that move claims data between internal platforms and external administrators. We prioritize simplicity speed and accuracy because every claim represents a real person waiting for resolution. Youll work alongside product managers program managers and engineers who care deeply about reducing friction in complex high-volume operational processes.

- 3 years of product management experience
- Experience managing technical products or online services
- Experience in product program or project management in leading cross-functional teams in delivery of major new products or services

- Knowledge of SQL and VBA at an advanced level
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
- 5 years of product management experience
- Experience developing operational processes and technologies
- Experience with claims management systems insurance operations Third-party administrators (TPAs) or auto litigation workflows.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at AZ Tempe - 116300.00 - 160000.00 USD annually
USA NY New York - 127900.00 - 179600.00 USD annually
USA TN Nashville - 104700.00 - 147000.00 USD annually
USA TX Austin - 116300.00 - 160000.00 USD annually
USA WA Bellevue - 116300.00 - 160000.00 USD annually