Product Manager, Checkout Experience

At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If youre a close but not exact match with the description we hope youll still consider applying. Want to learn more about life at Klaviyo Visit see how we empower creators to own their own destiny.

This team owns one of the most important customer journeys across Klaviyo: helping prospective customers become customers. From selecting the right plan to completing a purchase every interaction during checkout shapes conversion customer confidence and long-term adoption.

The team is focused on building a fast intuitive and frictionless purchasing experience that helps customers easily understand pricing complete their purchase and get started with Klaviyo. Along the way the team also owns key capabilities that support a modern SaaS purchasing experience including subscriptions billing promotions payment workflows and customer self-service.

Working closely with Engineering Design Growth Finance and Analytics the team continuously improves the checkout experience through customer research experimentation and data-driven product development.

Were looking for a Product Manager to help shape the future of Klaviyos Checkout Experience.

In this role youll own key parts of the customer purchasing journey with a primary focus on improving checkout conversion and reducing friction throughout the buying experience. Youll partner closely with Engineering Design Analytics and Growth to build intuitive experiences that help more customers successfully evaluate purchase and activate Klaviyo.

Youll use customer research experimentation and product analytics to identify opportunities to simplify the purchasing flow improve conversion and deliver a best-in-class SaaS checkout experience. Youll also have the opportunity to work on adjacent areas including subscriptions billing promotions payment experiences and integrations with platforms like Stripe as the product continues to evolve.

This role is ideal for someone who enjoys solving customer problems shipping polished user experiences and using data to drive measurable business outcomes.

• Own product initiatives across Klaviyos customer checkout experience with a focus on increasing conversion and reducing friction throughout the purchasing journey.
• Build intuitive purchasing experiences that help customers confidently select a plan complete checkout and activate their subscription.
• Partner with Design and Engineering to continuously improve the checkout flow through customer research usability testing experimentation and iterative product development.
• Analyze conversion funnels customer behavior and product metrics to identify opportunities for improvement and measure business impact.
• Collaborate with Growth Marketing Finance and Customer Success to support new purchasing experiences pricing experiments and go-to-market initiatives.
• Help evolve adjacent experiences including subscriptions billing promotions payment methods customer self-service and payment recovery where they improve the overall customer experience.
• Partner with Engineering on integrations with payment platforms such as Stripe and other supporting infrastructure as needed.
• Define product success metrics and use experimentation to continuously improve customer outcomes.

• 4 years of product management experience building B2B customer-facing SaaS products.
• Youre obsessed with optimizing the growth funnel and have experience owning user journeys where conversion onboarding growth or customer experience were primary success metrics.
• Experience with SaaS checkout UX purchasing flows subscription products PLG growth onboarding or monetization is highly preferred.
• Experience with subscription billing payment platforms (such as Stripe Metronome Paypal Chargbee) to manage promotions pricing experimentation or payment recovery is a plusbut not required.
• Strong product intuition around UX and customer experience with a passion for simplifying complex workflows.
• Youre data-first and AI-native. Comfortable using experimentation funnel analysis customer research and analytics to inform product decisions.
• Excellent cross-functional partner who enjoys working closely with Engineering Design Data and GTM teams.
• Curious collaborative and excited to build products that have measurable customer and business impact.
• You have a point-of-view on the Billing Payments and Monetization Landscape and how it supports the Growth lever at a Public Company.
• High ownership and followthrough: you reliably drive work from vague problem to shipped outcome turning feedback and ambiguity into clear next steps.

Checkout is one of the highest-leverage moments in the customer journey. Every improvement to the purchasing experiencewhether reducing friction increasing conversion or making it easier for customers to activate and manage their subscriptionhas a direct impact on customer growth and business outcomes.

In this role youll help shape how thousands of businesses experience Klaviyo from their very first purchase. By building intuitive data-driven checkout experiences and continuously optimizing the customer journey through experimentation and customer insights youll play a key role in driving acquisition improving customer satisfaction and supporting Klaviyos next phase of growth.