Product Manager – AutomationIntelligent Workflows

We made history and now we work to transform the future for our customers our communities and our families. Youll see your work on the road every day helping people move freely and pursue their dreams. At Ford you can build more than vehicles. Come build what matters.

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships we provide financing personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

In this position...

• Are you ready to shape the future of fintech and operational excellence Join the Ford Motor Credit Company (FMCC) Product Organization as a strategic leader driving our enterprise automation and intelligent workflow initiatives.
• In this role you will own the product discipline around Ford Credits automation program. Ford Credit operates a large and growing production bot portfolio across critical domains including claims policy administration financial reconciliation compliance and regional operations. As the Product Manager Automation & Intelligent Workflows you will act as the connective tissue between the business stakeholders who originate demand and the engineering teams that deliver technical solutions.
• This is a highly visible cross-functional role that directly shapes what gets built what gets retired and how value is measured and reported across the enterprise. You will own the why and the what of the automation pipelinefocusing on business value ROI user experience and strategic road mapping. While you will work closely with highly technical teams your primary focus is on strategic product leadershipacting as the business-driven visionary who understands the underlying technology deeply enough to orchestrate high-impact scalable AI and automation solutions.

What youll do...

• Identify & Scope Opportunities: Partner closely with business stakeholders operational leaders and demand intake partners to identify qualify and scope new automation opportunities.
• Facilitate Discovery Sessions: Lead deep-dive discovery sessions to thoroughly understand current-state processes operational pain points transaction volumes exception rates and upstream/downstream dependencies.
• Document Requirements: Translate discovery findings into structured use cases process flows and business requirements that seamlessly support downstream technical design and delivery.
• Feasibility Screening: Perform initial technical feasibility screening and route opportunities to the appropriate technology path (RPA Power Platform APIs AI-assisted tools or self-service solutions).
• Quantify ROI: Write robust value-justified business cases with defined problem statements success metrics and stakeholder sign-off before work enters the development pipeline.
• Model Value Metrics: Quantify expected automation value including hours saved hard-dollar cost avoidance error reduction and process throughput improvements.
• Pipeline Prioritization: Apply a consistent data-driven scoring methodology to rank and prioritize opportunities across strategic value complexity reusability and development capacity.
• Backlog Management: Manage the prioritized intake pipeline feeding the development team maintaining clear visibility into what is in flight queued or deferred.
• Track Value Realization: Monitor post-deployment performance track value realization and report ROI and portfolio health on a regular cadence to executive leadership.
• Bot Health & Triage: Monitor production bot health triage operational exceptions and coordinate change impact analysis when upstream systems or business processes evolve.
• Inventory Management: Maintain a comprehensive portfolio inventory classifying automations by health actual value delivered and retirement candidacy.
• Standardization & Retirement: Surface patterns across the active portfolio to identify opportunities for standardization component reuse and the retirement of low-value or obsolete automations.
• Business Liaison: Serve as the primary day-to-day business-facing liaison for the RPA & Automation team building durable trusting relationships with operational and regional leaders.
• Provide Technical Guidance: Partner with the demand intake function to provide early technical guidance on incoming requests and help shape investment theses.
• Governance & Compliance: Support governance compliance alignment and audit readiness across the automated process portfolio ensuring all workflows adhere to strict data privacy and security regulations.
• Executive Reporting: Contribute to executive-level reporting on automation program performance strategic value realization and overall portfolio health.

Youll have...

• 5 years of experience in business/product analysis product management or a similar analytical stakeholder-facing role.
• Proven experience modernizing legacy operations using RPA workflow orchestration OCR or intelligent document processing.
• Background in Fintech lending originations or financial services (highly preferred).
• Demonstrated ability to write business cases model ROI and manage backlog prioritization from intake to delivery.
• Strong conceptual understanding of AI/ML models (including supervised/unsupervised learning and LLMs) and their application in intelligent workflows.
• Deep technical fluency in RPA and automation tools with the ability to translate operational pain points into well-scoped technical solutions.
• Strong product thinking skills to connect localized operational problems to scalable platform-oriented solutions.
• Exceptional ability to translate complex technical concepts and data metrics into clear executive-level business narratives.

• Proven leadership in building trust and driving alignment across cross-functional teams including engineering data science legal and compliance.

Even better youll have...

• Background in Fintech lending originations or financial services.

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

Immediate medical dental vision and prescription drug coverage
Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.

This position is a salary grade 6 and ranges from $74300-$124500.
This position is a salary grade 7 and ranges from $86600-$144900.
This position is a salary grade 8 and ranges from $99100-$166200.

Final determination of salary grade will be based on candidates skills and experience and base salary will be set within the applicable range according to job scope responsibility and competitive market value.

For more information on salary and benefits click here: sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

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