Product Management Senior Manager
Pittsburgh, PA - USA
Job Summary
As a Product Manager you will provide thought leadership in delivering end-to-end outcomes by balancing attention to detail with a strong strategic perspective. You will lead and drive technological advancements across the Home Lending (HL) customer relationship management (CRM) platform including process improvements and data infrastructure enhancements. These efforts will enable more efficient management of consumer-to-direct sales channels within Home Lending.
In this role you will also leverage analytics to optimize lead routing across sales channels ensuring decisions are guided by efficiency effectiveness and profitability.
Preferred Skills
Strong analytical and problem-solving capabilities
Experience collaborating with technology teams to build product roadmaps define clear requirements and ensure successful delivery
Proven ability to manage and influence cross-functional partnerships
Excellent communication skills with the ability to present structured insights and recommendations to leadership through presentations and data analysis
Proactive hands-on approach with a willingness to dive in and drive executionPNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
- Responsible for the end-to-end business and financial results for multiple product sets utilizing traditional and emerging capabilities in technology operations and data analytics to offer customers a differentiated product experience through the leadership of teams managing new and existing products or experiences.
- Uses knowledge of emerging technologies to deliver product to customers through all applicable channels. Presents initiatives to gain senior management buy-in. Manages progress to ensure initiatives are completed on time within budget and meet strategic goals.
- Influences product and customer experience trends by monitoring competitors or peer organizations to stay abreact of emerging product and technology trends in the industry. Leads teams responsible for translating concepts or designs into new or improved products product lines or experiences and recognizes anticipates and resolves complex operational and process problems that arise.
- Evaluates potential product or experience development projects for feasibility and value. Ensures successful outcomes from key stakeholders including sales marketing digital channel delivery and other internal service partners. Participates in client-facing and external stakeholder activities throughout the product or experience lifecycle. Adheres to company-defined risk appetite as part of the first line of defense. Serves as point of review and sign off for risk management compliance and audit requirements as needed.
- Manages motivates and develops one or multiple product lines and managers as well as the performance evaluation process of the Product Development Management team and key contributors. Identifies talent gaps in team and staffs appropriately.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC you will be expected to:
- Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
- Live the Values - Role models our values with transparency and courage.
- Enable Change - Takes action to drive change and innovation that will transform our business.
- Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
- Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.
To learn more about these and other programs including benefits for full time and part-time employees visit.
If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.
Required Experience:
Senior Manager