Product Lead

The Product Lead will guide the product strategy roadmap and stakeholder alignment for the Child Welfare Reviews Project (CWRP) technology ecosystem including the Child and Family Services Review Data Management System (CFSR DMS) CFSR Portal Online Monitoring System (OMS) E-Learning Academy PIP-related tools reporting capabilities and future integration of the automated Title IV-E Foster Care Eligibility Review instrument.

This role will serve as the bridge between program stakeholders technical teams security/compliance staff data/reporting teams training teams and end users. The Product Lead will help ensure that system operations modernization and enhancements are driven by user needs mission value security requirements accessibility federal IT governance and continuity of review operations.

This position works closely with the IT Modernization & Operations Lead ISSO Cloud Engineer/System Administrator Application Support Lead Data Analytics Lead UX/CX resources developers QA/508 specialists helpdesk staff and program a lean staffing model this role may also perform Product Owner/Business Analyst responsibilities until the modernization backlog or IV-E integration workload justifies additional support.

Remote with possible travel for project meetings stakeholder engagement user discovery or federal program activities as required.

Key Responsibilities:

• Own and maintain the product vision and modernization roadmap for the CWRP IT ecosystem.
• Work with CB ACF Tech program leadership child welfare SMEs reviewers state users helpdesk staff and technical teams to identify needs pain points risks and improvement opportunities.
• Translate strategic priorities into a structured product roadmap enhancement backlog and release sequencing plan.
• Support the transition from current-state operations to a governed modernization model that preserves continuity while enabling incremental improvements.
• Lead discovery activities including stakeholder interviews user journey mapping workflow analysis helpdesk trend review and prioritization of system enhancements.
• Coordinate with the Technical Architect Cloud/O&M Lead ISSO developers UX/CX staff QA testers data/reporting staff and change/release management resources.
• Help define requirements for modernization of the CFSR DMS Portal OMS training platforms reporting dashboards user support workflows and related applications.
• Support planning for the future integration of the automated Title IV-E instrument into the broader CFSR DMS/secure portal environment.
• Ensure product decisions account for FedRAMP FISMA ATO Zero Trust Section 508 privacy records management and ACF Tech governance requirements.
• Maintain a prioritized list of user needs user stories acceptance criteria dependencies risks and release priorities.
• Facilitate product governance discussions and help leadership make informed tradeoff decisions among user value cost schedule risk security and technical debt.
• Support sprint planning backlog refinement UAT coordination release readiness and post-release feedback when Product Owner support is not separately staffed.
• Ensure product enhancements are documented traceable accessible secure and aligned with federal digital service and user-centered design expectations.
• Track and communicate product progress risks dependencies and outcomes to project leadership and stakeholders.

Required Qualifications:

• 7 years of experience in product management product ownership business analysis digital services IT modernization or related roles to include:
• Experience leading or supporting modernization of complex web-based systems portals workflow tools case management systems learning platforms reporting systems or federal/state program support applications.
• Demonstrated ability to translate stakeholder needs into product roadmaps backlogs user stories requirements acceptance criteria and release priorities.
• Experience working in agile delivery environments including backlog prioritization sprint planning release planning UAT and iterative product improvement.
• Strong stakeholder engagement skills including experience working with program leaders technical teams end users security/compliance staff and operational support teams.
• Ability to balance product value user experience technical feasibility security/compliance obligations cost and schedule.
• Excellent written and verbal communication skills including the ability to brief technical and non-technical audiences.
• Experience supporting systems that require strong documentation change control governance and operational continuity.

Preferred Qualifications

• Experience supporting federal HHS ACF child welfare human services grants oversight compliance or monitoring programs.
• Familiarity with Child and Family Services Reviews Title IV-E Foster Care Eligibility Reviews program improvement planning case review workflows or child welfare data/reporting.
• Experience with federal IT environments including FedRAMP FISMA ATO NIST Zero Trust Section 508 and privacy/security requirements.
• Experience with AWS-hosted systems Drupal/PHP/Symfony applications MySQL Jaspersoft Tableau Qualtrics learning management systems or secure portals.
• Experience applying user-centered design customer experience accessibility journey mapping and digital service best practices.
• Experience coordinating modernization initiatives that involve legacy systems technical debt incremental upgrades and integration with SaaS platforms.
• Certified Scrum Product Owner Certified Scrum Product Manager SAFe Product Owner/Product Manager PMP or similar credential preferred but not required.

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Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: