Product Group Manager, Field Evaluations, Midwest and Eastern US
Job Location:
Cleveland, TN - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At the heart of CSA Group is a vision: making the world a better safer more sustainable place. Its been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919 to more than 3500 standards codes & related products today.
Headquartered in Canada with a global footprint of more than 30 labs and offices across Europe Asia and North America CSA Group tests inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety performance and environmental impact.
Our employees take pride in making a difference in peoples lives through the work that we do. Were looking for people like you to help make it happen.
The Product Group Manager Field Evaluations leads the day-to-day delivery of high-quality evaluation services for designated region in the Midwest and Eastern USA. This role is responsible for achieving service quality customer and financial targets while building a strong engaged team and ensuring alignment with corporate and divisional objectives.
- Reports to the Senior Manager Field Evaluations & Verifications North America
- Leads a team of approximately 812 Field Evaluation Representatives
- Oversees service delivery for the assigned product group
Key Responsibilities
- Lead evaluation and testing projects within the designated product group ensuring timely high-quality delivery.
- Manage team performance through hiring coaching development and performance management.
- Build strong customer relationships by providing proactive communication technical guidance and issue resolution.
- Support business planning budgeting forecasting and resource planning for the assigned group.
- Monitor productivity customer satisfaction safety and compliance and implement corrective actions when needed.
- Prepare management reports and contribute to operational planning and continuous improvement initiatives.
Leadership and Collaboration
- Communicate clearly with customers team members and leaders on priorities risks timelines and project status.
- Foster collaboration across teams to resolve delivery issues manage dependencies and improve customer outcomes.
- Set clear goals delegate effectively and provide coaching that supports growth accountability and strong performance.
- Promote a positive team culture built on respect feedback continuous learning and adaptability to change.
What Success Looks Like
- Deliver multiple projects on time on budget and to quality standards while optimizing team utilization and margin.
- Allocate resources effectively manage schedules and ensure productivity targets are achieved.
- Drive continuous improvement in service delivery technical execution and operational efficiency.
- Identify and mitigate project operational and customer risks in a timely manner.
- Support complex customer opportunities including commercial quotes and RFPs as needed.
HSSE
- Demonstrate visible leadership in health safety security and environmental practices.
- Ensure team members are trained equipped and supported to work safely and in compliance with procedures.
- Promote safe work practices address unsafe behavior promptly and participate in investigations and corrective actions when required.
Education and Experience:
- 3-5 years of managerial/supervisory experience
- Minimum 5 years of certification or equivalent technical experience preferred
- Post-secondary diploma or equivalent in a technical field
- Knowledge of U.S. and Canadian based electrical standards and local installation requirements and/or codes (eg: NEC CEC) is a plus
- Ability to assess and report on upcoming product trends within the assigned market group
- Problem resolution to deliver high quality and timely service
- Analysis skills required to formulate financial and business plan forecasts
- Good interpersonal communication and presentation skills required
- Conflict resolution skills to deal with employee and customer issues
- Ability to communicate effectively with external customers auditors QA Managers and technical staff
Required Experience:
Manager
