Product Delivery Associate

Job Description

Play a crucial role in transforming ideas into functional products while navigating through complex challenges. Develop your skills contribute to meaningful change and propel your career in an environment that values growth and learning. Collaborate with business technical and creative teams to produce and implement content using Adobe Experience Manager (AEM) and related digital content tools.

Job Summary

As a Product Delivery Associate in Digital Content Management you enable the release of products and features by collaborating with stakeholders software developers and peers. As an emerging member of the team you work across the organization and enable the product to continuously deliver value while gaining skills and experience to grow within your role. You will adhere to strict process guidelines and deadlines to ensure seamless content delivery.

The Digital Secure Content Production Team at JPMorgan Chase is committed to delivering high-quality customer-facing web and mobile content. As a Product Delivery Associate you will collaborate with local and internationally dispersed digital content management stakeholders to deliver and evolve industry-leading digital web and mobile experiences. Utilize a basic understanding of HTML CSS XML Javascript and workflow tools like Atlassian Jiraand Confluence to support content production.

Job responsibilities

• Supports delivery processes including intake dependency management release management product operationalization delivery feasibility decision-making and product performance reporting while highlighting opportunities to improve efficiencies.

• Contributes to change management activities across functional partners and documents adherence to the firms risk controls compliance and regulatory requirements.

• Documents blockers and impediments to aid with dependency management and resource availability.

• Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines.

• Author enter and manage digital content in AEM and related tools ensuring alignment with approved content requirements.

• Complete work requests using the Digital Secure Producer work plan maintaining high standards of quality efficiency and accuracy.

• Analyze diagnose and resolve content-related and technical issues effectively.

• Leverage AI to find and create new ways to increase productivity and efficiency.

Required qualifications capabilities and skills

• 2 years of experience or equivalent expertise in product management project management or a relevant domain area.

• Demonstrated experience or equivalent expertise in product management project management or a relevant domain area.

• Familiarity with content management tools applications and processes.

• Basic understanding of the front-end development process including HTML CSS and Javascript.

• Familiarity in using Atlassian JIRA and Confluence or similar workflow management tools.

Preferred qualifications capabilities and skills

• Emerging knowledge of product release and deployment processes

• Familiarity with ADA standards and conformance.

• Experience in usability information architecture and content design.

• Experience with LLM prompt engineering and development