Process Manager, Incentive Manager Pulse

The PULSE Network an integral part of Capital Ones financial services and banking network solutions drives complex customer-facing implementations platform modernizations and seamless onboarding initiatives across a highly regulated global space. To support this rapidly evolving ecosystem we are seeking a Manager of Process Management to lead a high-performing team dedicated to designing optimizing and delivering flawless workflows that eliminate operational friction and scale business efficiency. Collaborating closely with passionate cross-functional leaders you will influence strategic outcomes that directly boost the companys bottom line while leveraging data-driven insights to champion data integrity establish operational benchmarks and ensure seamless execution across the enterprise.

As the Process Manager for Incentive Operations you will own the end-to-end design execution and optimization of complex reward and rebate calculation workflows for both automated and manual incentives. This role sits at the intersection of financial accuracy and operational efficiency. You will be responsible for overseeing high-volume transaction validation mitigating payout leakage and leading automation initiatives to transform manual data workflows into scalable audit-ready operational processes.

Responsibilities:

• Creating and validating processes

• Own the end-to-end design execution governance and optimization of complex reward volume-based incentive and rebate calculation workflows for automated and manual incentives.

• Designing and producing metrics used to measure efficiency and effectiveness

• Driving process improvements aligned with desired customer outcomes

• Analyzing identifying and correcting data issues with systems used or owned by a department

• Providing subject matter expertise on processes when representing the department in projects and other meetings

• Managing and leading a team of associates

Basic Qualifications:

• Bachelors Degree or Military experience

• At least 5 years of experience in Process management

Preferred Qualifications:

• Masters Degree or MBA

• Lean certification or Six Sigma certification
  

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).