Process Improvement Consultant Senior

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Process Improvement Consultant Senior within PNCs Retail Banking Operations organization you will be based Pittsburgh PA Cleveland OH or Miamisburg OH. Other locations within the PNC footprint will also be considered.

Retail Bank Operations (RBO) drives critical functions for many lines of business across PNC. From investigating suspected check fraud printing and mailing critical bank documents to identifying and developing process improvement opportunities the teams scope and expertise is broad and essential.

The RBO Workforce Management Team supports Retail Bank Operations through high frequency performance reporting that aligns workload demand with available resources with a strong focus on quality business outcomes. This function serves as the enterprise benchmark for operational resource demand and personnel expense management.

This role requires the candidate to be an excellent communicator detail orientated organized and a self-starter.

Key Responsibilities:
Support RBO workforce strategy routines and operations with an emphasis on internal efficiency and continuous improvement

Actively monitor workforce trends performance indicators and progress toward goals to enhance visibility and transparency for leadership

Coordinate with Line of Business Finance and HR Business Partners on Workforce Planning Optimization and Performance Monitoring including:

o Initiative Benefit Analysis and Realization

o Key Strategic Initiative Support

o Personnel Budget Planning & Evaluation for All Proposed Requisitions

o Performance Monitoring & Regular Staff Assessments

Produce Executive Level Reporting (Workforce Management Operational Business Reviews Expense Management)
Perform Workforce Management Team Lead Functions
Develop Effective Data Collection Strategy
Validate / Authenticate Workforce Management Deliverables
Guide / Coach Partners on Analytical Standards and Practices

Key Skills and Experience:

Analytical & Presentation Skills:
o Strong written and verbal communication skills with the ability to translate analytics into business insights
o Ability to translate complex data and analysis into practical and consumable concepts and recommendations for Business Partners
o Ability to structure ambiguous information and create clear actionable output
o Ability to assess Behavioral Analytics / Data - Identify and correlate business process data with human behavior
o Strong data analysis skills with proficiency in Excel (Pivot tables advanced functions)

Data Collection & Stakeholder Collaboration:

o Ability to connect with variety of Stakeholders assess operational processes and identify opportunities for workforce optimization
o Excellent datagathering documentation and problemsolving skills

General:

o Strong attention to detail and active monitoring mindset
o Background in operations business analysis workforce analytics or operation research is preferred
o Familiarity with Power Platform or PowerApps (preferred but not required)
o Demonstrates strong leadership makes sound and definitive decisions and serves effectively as a team lead driving accountability and results

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Consults with the Line of Business to evaluate and execute on an organizations complex operations or technology processes through the development of end-to-end solutions that optimize process efficiency reduce processing time and mitigate risks.
• Conducts complex business diagnostics to identify quantify and prioritize value creation project. Cultivates and presents business case implementation deliverables cost-estimates and cost-benefit analysis to influence senior leadership on process improvement opportunities that will assist in accomplishing business objectives in a more efficient manner.
• Uses comprehensive view of organizational processes to facilitates the redesign of complex cross-functional projects. Understands and develops an end-to-end solution that encompasses all aspects that a process may touch including facets of operations and business systems.
• Leads efforts to improve the quality and/or minimize process cost. Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements. Executes on findings by preparing and presenting optimization efforts to governance committees for approval. Assess risks associated with current and proposed processes against business objectives and ensures alignments with the banks and units risk appetite and risk management framework.
• Consults business partners to ensure that introduction of new process is smooth and effective and sustains or improves quality of output. Mentors individuals and teams to build capabilities. Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Change Management Corporate Governance Data Analytics Process Efficiencies Process Improvements Risk Assessments

Analytical Thinking Consulting Effective Communications Flexibility and Adaptability Influencing Organizational Change Mgt Organizational Savvy and Politics Problem Solving Project Management

Roles at this level typically require a university / college degree with 5 years of industry-relevant experience. Specific certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $70000.00 $156000.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 06/05/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.