Process Design Specialist

About Checkr
Checkr is building the data platform to power safe and fair decisions. Over 140000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job a new place to live a car ride childcare even a date. Customers include Uber Pennymac Airbnb Doordash and Anthropic.

Were a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes CloudList and is a Y Combinator 2024 Breakthrough Company.

Checkr is building the data platform to power safe and fair decisions. Established in 2014 Checkrs innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100000 customers including DoorDash Coinbase Lyft Instacart and Airtable.

Were a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes CloudList and is a Y Combinator 2024 Breakthrough Company.

As Process Design Specialist youll assess how our operations processes work today and identify where they break down or fall short using established process mapping methods to help design what should replace them. That includes taking customer experiences and turning them into concrete standardized improvements to our support flows with support from your manager and senior team members on the larger or more ambiguous calls.

Our ideal candidate is a systems thinker who can look at a process end to end and pinpoint where it breaks down or stops scaling. You bring structure to ambiguity: you can take that understanding and help design something better not just a cleaner version of the same process. You document what you find clearly whether thats a process map an SOP or a runbook and you know how to use current tools including AI to speed up discovery and documentation without cutting corners on rigor.

Were not just documenting todays process were designing for a future where agents handle more of the execution. Youll help define where automation can run end to end and where a human-in-the-loop checkpoint is still required setting the standard so our processes scale without losing rigor or compliance.

This role reports to the Senior Manager Operations Knowledge Systems & Process Design and joins a growing team of knowledge and process specialists. It will require periodic travel (<10%) to connect with teams across Checkrs San Francisco Denver and Santiago offices.

• Assess existing operations and support processes using established methodologies to identify gaps redundancies and inefficiencies and baseline current performance using existing operational data (volume handle time TAT) to size the problem before recommending a change.
• Translate customer experiences into mapped actionable improvements to support flows
• Map current-state and future-state processes using standard methodologies (process flows swimlane diagrams RACI) to produce clear actionable documentation with an understanding of FCRA-regulated workflows
• Support the teams intake process for new process improvement requests so operations teams know exactly what to submit
• Facilitate working sessions with subject matter experts to capture tribal knowledge and convert it into documented repeatable processes
• Partner with Quality & Training Operations Insights and Program Management teams to translate process maps into standardized SOPs runbooks and playbooks
• Identify opportunities to apply automation and AI-assisted workflows to reduce manual repetitive steps in existing support processes
• Track process improvement initiatives from assessment through adoption escalating risks and blockers as needed
• Measure process changes against the pre-change baseline and report whether the change moved the metric flagging when a fix hasnt solved the underlying problem
• Collaborate cross-functionally to support adoption of new or updated processes so they dont just get documented and shelved

• 3 years of experience in process improvement business process design or operations analysis ideally within a support or operations environment
• Hands-on experience with process mapping methodologies (process flow diagrams swimlane diagrams RACI matrices)
• Experience assessing a current-state process using structured methodologies and identifying where its breaking down
• Experience translating unstructured or tribal knowledge into clear standardized documentation such as SOPs runbooks and intake forms
• Comfort working within support and knowledge systems (e.g. Zendesk Salesforce Confluence or similar)
• Familiarity using AI tools to accelerate process documentation gap analysis or workflow audits with the judgment to know where human review still matters
• Strong facilitation skills with experience running working sessions to gather requirements from cross-functional stakeholders
• Excellent written communication skills; able to produce process documentation thats clear to both technical and non-technical audiences
• Experience quantifying a processs cost in time volume or rework before and after a change using data from existing dashboards and reports; strong in spreadsheets including pivot tables and lookups (SQL not required)
• Experience defining and tracking success metrics for a process change and knowing when a metric improved but the underlying problem didnt
• Preferred: experience improving support operations workflows in a high-volume customer-facing environment
• Preferred: Lean Six Sigma BPM certification or equivalent formal process improvement training
• An A-player mindset with a strong bias for action: you raise the bar move with urgency stay resilient through ambiguity and take ownership to deliver meaningful outcomes.

What We Offer

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation and opportunity for advancement
• 100% medical dental and vision coverage
• Up to $25K reimbursement for fertility adoption and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

At Checkr we believe an in office work environment strengthens collaboration drives innovation and encourages connection. Our hub locations are Denver CO; San Francisco CA; Nashville TN; and Santiago Chile. Individuals are expected to work from the office 3 days a -office perks are provided such as lunch five times a week a commuter stipend and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds including those whose histories are impacted by the justice system in accordance with local state and/or federal laws including the San Franciscos Fair Chance Ordinance.

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