Process Controls Manager

Job Description

The Process & Controls Manager Sales Operations is responsible for designing governing and continuously improving Sales Operations business processes system controls and enablement practices. This role ensures operational consistency compliance data integrity and scalability across sales processes supporting both field sales and internal stakeholders.

The position serves as a key bridge between Sales Sales Operations IT Finance and Training translating business needs into well-controlled processes technology solutions and sustainable training models.

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Key Responsibilities

Process Design & Optimization

Own end-to-end documentation governance and continuous improvement of core Sales Operations business processes ensuring they are clearly defined documented and standardized across regions and teams.

Conduct process gap analyses identify root causes of operational friction and design scalable solutions in partnership with cross-functional stakeholders.

Establish and maintain a centralized process repository ensuring all workflows are current accessible and version-controlled.

Lead process mapping exercises (swim lanes SIPOC value-stream maps) and translate outputs into actionable implementation plans.

Partner with Sales Operations leadership to align processes with strategic objectives and evolving sales models.

Controls Compliance & Data Integrity

Design and maintain operational controls to ensure accuracy consistency and compliance across all Sales Operations functions

Ensure process adherence to internal quality systems and documented procedures used within Sales Operations.

Develop and maintain SOPs control narratives and evidence documentation to support internal and external audit activities.

Establish segregation-of-duties guardrails within systems and oversee user access reviews.

Sales Technology Enablement

Serve as the business process owner for key Sales Operations technology platforms partnering with IT and system owners to translate business requirements into functional solutions.

Define business requirements for system enhancements work closely with IT/Sales Systems teams on prioritization UAT and change management.

Govern system configuration standards data quality rules and workflow automation logic to ensure platform integrity.

Evaluate emerging sales technology; build business cases and lead proof-of-concept initiatives to drive adoption decisions and scalable growth.

Maintain a technology roadmap aligned to the overall Sales Operations strategy.

Training & Change Management

Develop curate and deliver comprehensive training programs covering Sales Operations processes tools and controls for new hire onboarding and ongoing enablement.

Partner with HR and functional leaders to ensure training is embedded into onboarding role changes and process updates.

Create role-based training materialsincluding quick reference guides e-learning modules video walkthroughs and certification assessments.

Lead change management planning for process and system rollouts including stakeholder communication impact assessment and adoption tracking.

Establish feedback loops (surveys office hours help desk trends) to continuously refine training content and delivery.

Cross Functional Collaboration & Governance

Facilitate a Sales Operations Process Council (or equivalent governance forum) to align stakeholders on prioritization standards and escalations.

Collaborate with Finance Legal IT and HR to ensure Sales Operations processes comply with enterprise-wide policies and support accurate financial reporting.

Act as the primary point of contact for internal and external auditors on Sales Operations process and control inquiries.

Represent Sales Operations in enterprise change advisory boards ERP/CRM steering committees and compliance working groups.

Required Qualifications

Bachelors degree in Business Operations Information Systems or a related field (or equivalent experience).

5 years of experience in Sales Operations Business Process Management Operations Excellence or a related function.

Demonstrated experience designing and governing business processes with embedded controls.

Strong understanding of sales operations workflows data dependencies and cross-functional impacts.

Experience partnering with IT or technology teams on system-related initiatives.

Proven ability to document processes and translate complexity into clear usable guidance.

Strong project management skills; experience leading cross-functional initiatives from scoping through adoption.

Exceptional communication skills with the ability to translate complex operational concepts for executive and frontline audiences.

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Preferred Qualifications

Experience working within a formal quality system or controlled process environment.

Familiarity with sales technologies such as CRM ERP Salesforce.

Experience developing training or enablement content for operational teams.

Lean Six Sigma Green or Black Belt certification or equivalent process improvement credential.

Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race gender color religion national origin age disability veteran status sexual orientation genetic data or other legally protected status. (Background checks may be required as part of our pre-employment process).