Process Architect – Card Processing Reg E, Reg Z, FCRA, SCRA, FDCPA, CFPB complaint management

Essential Experience & Skills

 10 years in process architecture business analysis or operational transformation -with at least five years in financial services

 Deep domain expertise in credit card or consumer lending back-office operations - specifically across two or more of: fraud management disputes collections FCRA/bureau operations phone servicing payments

 Proven experience leading process discovery and current-state documentation at scale (100 processes)

 Strong working knowledge of regulatory landscape - Reg E Reg Z FCRA SCRA FDCPA CFPB complaint management

 Experience designing processes for case management platforms - Pega Appian homegrown or equivalent

 Fluent in swim-lane process mapping tools - Visio Lucidchart  or equivalent

 Comfortable facilitating workshops with VP and SVP-level operational and technology stakeholders

 Strong commercial awareness - able to build and validate Green $ savings cases and ROI models

 Experience with prioritisation frameworks and backlog management in an agile delivery context

 Strong written communication - capable of producing board-ready discovery packs and executive presentations

Desirable

 Experience with card processing systems - TSYS FDR/First Data Hogan FIS

 Exposure to bureau interfaces -e-OSCAR Metro 2 furnishing ACDV/AUD processing

 Experience with collections workbench platforms and bankruptcy workflow (Chapter 7 and Chapter 13)

 Six Sigma Green Belt or Black Belt

 Experience sizing and presenting commercial business cases for technology transformation programmes

 Process discovery tools such as Celonis.

Regards

Mohammed ilyas

PH - or Text - or you can share the updated resume at com

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time