Procedure Scheduler (General Surgery), full time, days

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.

Job Type: Full Time (72 hours every two weeks)

Shift Length: Mon-Th (8a-4:30p) Fri (8a-12p)

Wage Range: $16.39-$22.95

Education Requirements:

-High school diploma/GED or higher education

- Associates or Medical Assistant preferred

Practice Representation:

• Greets patients in a professional and cheerful manner during all interactions.
• Maintains professional and courteous demeanor during all phone and face to face interactions with patients and other members of the healthcare team.

Clerical:

• Participates in maintaining a confidential safe patient-focused office.
• Communicates well with clients referral sources families and external customers as well as with the multi-disciplinary team of providers.
• Efficiently manages the scheduling of multiple procedures requests by multiple providers.
• Ensures that all details are covered to ensure a smooth process for patients.
• Maintains an organized work environment and remains efficient with multiple interruptions .

Administrative:

• Obtains timely pre-authorization of all surgeries and imaging studies.
• Works closely with other members of the healthcare team to schedule multiple surgeries at multiple locations.
• Coordinates scheduling of vendor representatives patient pre-operative medical clearances durable medical equipment and MRI/CT/angiograms and other prescribed testing.

Patient Consultation:

• Provides patient education regarding all procedures pre-op scheduling and DME equipment.
• Schedules all surgeries at time of patients office visit and provides patients with surgery estimate.
• Coordinates with billing staff in providing estimates and collecting necessary down payments.
• Serves as patients primary contact regarding questions related to their procedures.

-High school diploma or GED equivalent required

-Associates degree or Medical Assistant preferred
-Previous experience working in a physician specialist office and discussing payment arrangements with patients required

-Strong customer service communication and interpersonal skills required
-Ability to multi-task required
-Ability to read and write consistent with job requirements required
-General working knowledge of and ability to use office machines including computers required

-Experience managing large number of incoming phone calls preferred

Holland Hospital is an Equal Opportunity Employer please see our EEO policy