Procedural Area Service Technician

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer issues/problems expediently.
• Perform preventive and corrective maintenance required on STERIS Surgical product lines related product lines and related competitive equipment in a safe and efficient manner. This includes: disassembling replacing or repairing defective parts; rewiring or reassembling as required; troubleshooting adjusting/calibrating and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e. schematics diagrams technical manuals etc.).
• Perform Customer training and in-servicing on assigned equipment (lights tables integration etc.). Coordinate these activities with DSM and Capital Account Manager.
• Ensure a positive Customer experience by performing installations or conversions on assigned equipment and start up custom equipment as required. Perform site visits for small projects and coordinate activities with project managers and/or installers.
• Utilize technology (smart phone laptop computer and related software and applications) to perform administrative duties as assigned to ensure effective planning utilization and required document completion. This includes but is not limited to: scheduling and updating work activities in Siebel complete service reports and activities on-site; communicate effectively with internal and external Customers; troubleshoot equipment improve productivity learn new technologies; maintain on-site Customer Service Logs according to STERIS procedures; and maintain tools and parts inventory to prescribed levels.
• Establish and maintain effective communicative relationships with Customers managers support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customers expectations of service are exceeded. Recommend product enhancements based on knowledge of the Customers equipment applications and processes. Actively seek continuing education opportunities.
• Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
• Must learn and use proper operating room and hospital protocols while on-site. Must abide by all STERIS and Customer Health & Safety protocols and procedures. These may include OR Protocol and Sterile Field guidelines.
• Assist the Area Service Manager by conducting or assisting with inventory procedures to ensure inventory levels are maintained according to company policy and resolve outstanding purchase order issues once recognized by the ASM.

• High School Diploma or GED w minimum of 4 years of work experience including 2 years mechanical/technical directly related experience (e.g. mechanical electrical HVAC automotive IT)
• Customer and team engagement experience.
• Basic computer skills (MS windows/email navigation mobile app data input into multi systems).
• Effective written and verbal communication skills.
• Valid drivers license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements.
• Ability to work flexible hours sometimes outside normal business hours and including over night travel (amount may vary based on district geography).
• Ability to establish effective home office (High Speed internet conducive working space secure company owned equipment and info).

*Associates degree or related certifications in technical/mechanical area competitive equipment training or related military experience may be considered towards technical experience requirement.

Preferred experience:

• Bachelors degree preferred.
• Some technical exposure to OR medical devices and technology preferred. Strongly prefer 1 year of experience working on surgical equipment to include OR Integration tables lights systems/audio/video integration and other OR products.
• Technology integration experience strongly preferred.

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We value our employees and are committed to providing a comprehensive benefits package that supports your health well-being and financial future.

Here is just a brief overview of what we offer:
Base Salary Incentive Compensation Program
Company Provided Vehicle Cell Phone Laptop
Hands-on Training Program
Paid Time Off 9 Corporate Holidays Per Year
Excellent Healthcare Dental and Vision Benefits
Healthcare and Dependent Flexible Spending Accounts
Long/Short Term Disability Coverage
401(k) with a Company Match
Parental Leave
Tuition Reimbursement Program after one year of service
Additional Add-On Benefits/Discounts