PRN Patient Care Coordinator

ThePatient Care Coordinatoris a key administrative and front-office partner who creates a welcoming organized and supportive experience for patients and families from the moment they enter our clinics. Serving as the first point of contact this role plays a critical part in ensuring smooth clinic operations clear communication and a positive patient experience.

The Patient Care Coordinator works closely with clinicians and care teams to support scheduling registration documentation and day-to-day clinic flow. This role is ideal for someone who is detail-oriented service-driven and energized by supporting both people and processes in a fast-paced healthcare environment.

WHAT YOULL DO:

• Serve as the primary front desk point of contact creating a welcoming and professional experience for patients and families
• Manage check-in registration and scheduling workflows ensuring accuracy and efficiency
• Collect verify andmaintainpatient demographic and insurance information in the EMR
• Handle administrative tasks including phone calls documentation scheduling requests and visit preparation
• Collect patient payments process transactions accurately and answer basic billing and payment-related questions.
• Communicate and collaborate with clinicians and clinic staff to support smooth clinic operations
• Support patient outreach and follow-up related to scheduling and care coordination needs
• Maintain a clean organized front-office environment andassistwith opening and closing routines
• Provide cross-coverage supportassistwith training and contribute to process improvements as needed
• For PCCs with the clinical qualifications there is the opportunity to flex up and support the back office as needed

WHAT YOU NEED:

• High school diploma or GEDrequired;additionaleducation or equivalent experience is a plus
• 1 year of experience in an administrative front desk customer service or patient-facing role
• Comfort using computer systems and scheduling platforms (e.g. Microsoft Office EMR or similar systems)
• Healthcare experience preferred
• Strong organizational skills with the ability to manage multiple priorities andmaintainattention to detail
• Clear professional and empathetic communication skills both written and verbal
• Ability to remain calm flexible and collaborative in a fast-paced environment
• Experience working with children and families is highly valued
• A proactive mindset with a commitment to accountability teamwork and continuous improvement

COMPENSATION & SCHEDULE:

• Clinic hours and shifts vary between the following windows:
• North Alabama Clinics:
  • Huntsville & Madison: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm
• Central Alabama Clinics:
  • Hoover & Tuscaloosa: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm
  • Trussville: Monday-Friday 10am to 6pm; Saturday & Sunday 8am to 6pm
• South Alabama Clinics:
  • Daphne: Monday-Friday 12pm to 8pm; Saturday & Sunday 8am to 6pm
  • Mobile: Monday-Friday 10am to 6pm; Saturday & Sunday 8am to 6pm
• Hourly pay rate based on yearsof experience
• Evening premium pay applies to all shifts beginning at or after 6:00 PM
• Weekend Premium Pay: Eligible for weekend premium pay on all weekendshifts worked.
• Weekend Requirement: Full-time clinicians are expected to work a minimum of four weekend shifts per month.
• Holiday Requirement: Required toparticipatein holiday coverage including:
  • One enterprise-designated winter holiday
  • One enterprise-designated summer holiday
  • One designated high-impact holiday
• Holiday Premium Pay: All qualifying holiday shifts are eligible for applicable premium pay.
• PRN-specific expectations:
  • Maintain a minimum availability of three shifts per month.
  • Work at least one weekend shift per month.
  • Work at least one enterprise-designated winter holiday and one designated high-impact day during the applicable period.
  • Qualifying holiday and impact-day shifts are eligible for premium pay.
  • Maintaina high levelof engagement with the organization between scheduled shifts.
  • Regularly review company emails communications and operational updates to remain informed and connected to the team.

WHAT WE OFFER:

• A collaborative mission-driven workplace focused on kindness equity and service excellence
• Opportunities to grow within an organization that values internal development and career progression
• Supportive leadership and strong cross-functional collaboration
• Competitive compensation including shift differential and premium pay opportunities
• A role where your organizational skills and people-first approach directlyimpactpatient experience and clinic success

• A positive inclusive workplace culture
• Competitive compensation packages
• Full benefits including health dental and vision
• Opportunities for professional growth and development
• The chance to make a real impact in the lives of children and families

If you do not see a current opening that matches your skillset we still want to hear from you. Please email your CV to and let us know how you can contribute to our mission of keeping children healthy and families supported.