Print and Signage Customer Service Rep

• Health insurance
• Paid time off
• 401(k) matching

• Assists the executive team with managing orders tracking production etc.
  
  
• Suggests appropriate products and services to meet customer needs and budget
  
  
• Assists in following up on leads and referrals resulting from telephone calls marketing and email activity
  
  
• Demonstrates the ability to carry on a business conversation with customers
  
  
• Prepares estimates and establishes/maintains estimate follow-up procedures
  
  
• Communicates with customers on order status and changes in the production schedule
  
  
• Executes a variety of marketing functions including mailings thank you cards website social media etc.
  
  
• Helps as needed with reports close-out invoices and required paperwork
  
  
• Identifies and resolves customer satisfaction issues
  
  
• Establishes and maintains effective team relationships with all support departments
  
  
• Manages the oversight of their jobs through the prepress and production process
  
  
• Follows all company policies procedures and business ethics codes
  
  

• High school diploma or GED required
  
  
• At least two years in retail inside sales customer service or executive assistant work
  
  
• Experience working under pressure with multiple tasks/projects
  
  
• Proficient in computer and internet skills including Microsoft Office suite
  
  
• Strong verbal and written communication skills
  
  
• Strong organizational and time management skills
  
  
• Familiarity with Adobe tools a plus

• Competitive Compensation
• Hard work collaboration humanity fun and laughter
• Career path development

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products services and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services take or enter orders cancel accounts or obtain details of complaints.
• Determine charges for services requested collect deposits or payments or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

• Experience conducting customer needs assessments meeting quality standards for service and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

At AlphaGraphics we offer careers for everyone! Whether you are just starting out looking for that next great growth opportunity or seeking a change we have exciting roles to suit you.

We pride ourselves on our training programs in management sales operations print signs design and marketing. Join us with or without experience and we will succeed together as a team!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview hire manage and pay the employees hired for positions in a specific local location (center) through their specific business.