Principal UX Designer, AWS Search, Security, Observability, & Governance

We are looking for a Principal UX Designer to define and own the end-to-end design strategy for Amazon OpenSearch spanning search observability and agentic AI experiences used by hundreds of thousands of customers. This is a high-impact IC role with significant organizational influence. You will partner directly with the GM and senior engineering leaders to shape how enterprises discover adopt and expand OpenSearch across console IDE MCP and CLI surfaces. The ideal candidate combines elite interaction design craft with deep technical fluency operates as an architect of systemic solutions rather than a feature designer and has a track record of shipping agentic and data-intensive experiences that scale across complex B2B enterprise environments.

Key job responsibilities
1. Define the long-term UX vision and roadmap for OpenSearch products (Search Observability Serverless AI/ML) in partnership with the GM and senior engineering leadership.

2. Architect and govern agentic design patterns across the OpenSearch portfolio progressive autonomy models approval gates confidence signals reasoning displays and human-in-the-loop workflows for AI-driven operations.

3. Lead the design of agent-guided onboarding experiences that collapse setup from weeks to minutes directly enabling customer acquisition from Splunk Elasticsearch and Solr migrations.

4. Own the multi-surface experience strategy: ship design across IDE MCP CLI and web so that OpenSearch meets builders at the point of application creation without context-switching.

5. Drive design-as-code practices: build production-quality prototypes and commit directly to production codebases (React TypeScript OUI) to collapse design-engineering feedback loops.

6. Scale team impact through the OUI design system and DesignBrain tooling ensuring patterns solved once (streaming reasoning display approval gates) are immediately available across all projects.

7. Establish UX quality benchmarks and lead critique sessions elevating craft standards globally across the team.

8. Mentor and develop a team of senior designers providing technical guidance and career development.

9. Represent Design in executive reviews with data-driven recommendations and clear strategic narratives that connect design decisions to business outcomes ($400M growth portfolio).

10. Run structured research cycles (trust calibration studies competitive signal capture customer interviews) that feed directly into the product roadmap as sequenced product plays not reports.

A day in the life
Your morning starts with a competitive signal a new entrant shipped a diff-then-approve model that youre framing into a design implication for the teams weekly brief. By mid-morning youre in a working session with an engineer pressure-testing the interaction model for an agent-guided migration experience that helps Splunk customers move configurations visualizations and alerts to OpenSearch in minutes. Youre not waiting for a PM to write the brief. Youre shaping the problem definition.

After lunch youre pairing on the OUI component library refining an approval-gate pattern that will be reused across Olly (the AI investigation agent) the Relevance Agent and MCP Apps. Youre committing directly to the codebase this team ships in production not in Figma. Later its a strategy session with the GM where youre advocating for design investment in onboarding flows based on data showing that guided agent experiences drove 63% net-new customer acquisition on Serverless.

At this level your output isnt screens its the design intelligence that sharpens how the entire team operates. Youre setting the bar for craft bringing structure to ambiguous problem spaces and making the case for design at the product definition layer not after it.

About the team
The OpenSearch design team part of SSOG shapes the experience of one of AWSs fastest-growing products spanning search observability vector databases and next-generation agentic surfaces. We cover a portfolio that includes OpenSearch Service Serverless AI agents (Olly Relevance Agent Agent Skills) and MCP Apps. Our work spans the AWS Console standalone web UIs IDE integrations and CLI wherever builders work.

We operate as an AI-native builder team. Every designer works directly alongside engineering in shared builder pods using tools like DesignBrain (our multi-agent design intelligence system) to accelerate research synthesis user flow generation and UX quality review. We dont hand off specs and wait. We prototype commit production code (178 commits 44 merged to mainline) run experiments and push toward H1 2026 six designers produced seven major launches in six months including experiences adopted by Nintendo Dow Jones and 200 enterprise customers.

The problems were solving are genuinely hard: How do you design trust into AI agents that tune search relevance or triage production incidents autonomously How do you make agentic reasoning legible to both search engineers and SREs How do you collapse onboarding from weeks to minutes for enterprises migrating 7500 Solr customers or $50M Splunk deployments If thats the kind of challenge that pulls you in youll find your people here.

1. 12 years of professional experience in UX/Product Design with at least 4 years at Staff/Principal level (or equivalent) at a top-tier technology company

2. Demonstrable portfolio of shipped enterprise-scale B2B products with emphasis on data-intensive interfaces (search analytics observability or developer tools)

3. Deep expertise in design systems architecture governance component libraries and cross-team adoption at scale

4. Strong technical fluency: ability to read review and contribute to production code (HTML/CSS/JS React/TypeScript preferred)

5. Experience designing for complex data visualization dashboards query interfaces log analysis or monitoring systems

6. Track record of influencing product strategy at the organizational level not just feature-level execution

7. Experience leading or mentoring a team of senior designers


1. Direct experience in search platforms observability/APM or cloud infrastructure products

2. Hands-on experience with AI/ML product design particularly agentic patterns (autonomous agents human-in-the-loop workflows progressive autonomy)

3. Experience building from 01 and establishing product-market fit for new product lines

4. Experience designing multi-surface experiences (console IDE extensions CLI MCP/API-driven interfaces)

5. Proficiency with AI-assisted design and development tools (Cursor Claude Code Kiro v0)

6. Experience with open-source communities and developer ecosystem design

7. Published thought leadership or recognized contributions to the design community

8. Experience with migration/onboarding experience design at enterprise scale

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Santa Clara - 180300.00 - 244000.00 USD annually
USA NY New York - 180300.00 - 244000.00 USD annually
USA WA Bellevue - 164000.00 - 221800.00 USD annually