Principal Technical Success & Incubation Architect (Cortex)
Job Location:
Burbank, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Our Mission
At Palo Alto Networks were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact solving real-world problems with cutting-edge technology and bold thinking. Here everyone has a voice and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are youre in the right place.
Who We Are
In order to be the cybersecurity partner of choice we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption Collaboration Execution Integrity and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest we invite you to join us!
This role is remote but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems stay close to our customers and grow together. You will be part of a culture that values trust accountability and shared success where your work truly matters.Job Summary
Act as the Incident Commander for friction and the Architect of future growth. Your mandate is to protect the Engineering roadmap by filtering noise and resolving high-stakes escalations while simultaneously partnering with the TPE team to drive early-stage technologies from Project to Field Ready. You ensure that when we win we win systematically.
Qualifications
- Serve as the primary triage point for high-stakes/Red Account technical friction distinguishing issues for TPE Teams versus those requiring extensive intervention.
- Drive Root Cause Analysis (RCA) to ensure systemic problem resolution and prevent recurrence of issues.
- Define technical success requirements for product and solution beta programs.
- Work with the staff programs lead and technical product engineering team to define the technical requirements and outcomes for Cortex solutions.
- Own the strategic playbook for future platform transitions proactively identifying technical hurdles and defining the Golden Path for customers.
- 7 years in Technical Sales Engineering Professional Services or Escalation Engineering.
- Deep technical understanding of the Cybersecurity landscape (SIEM XDR SOAR Cloud Security).
- Proven ability to lead Red Account situations to resolution.
- Experience as a Solution Architect Escalation Engineer or Technical Account Manager.
- Demonstrated experience bridging the gap between R&D (Product/Eng) and the Field (Sales/CS).
- Deep technical expertise with the Cortex stack.
- Ability to manage pressure from customer and internal stakeholders translating that into clear technical tasks for engineering teams.
- A closer mindset with an understanding that a POC is complete when the deal closes not just when the code works.
Compensation Disclosure
The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
$122000.00 - $196000.00/yrOur Commitment
Were trailblazers that dream big take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship No. Please note that we will not sponsor applicants for work visas for this position.Required Experience:
Staff IC
About Company
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information ... View more
