This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

Join AT&T and reimagine the communications and technologies that connect the world. The Chief Information Office is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI increasing efficiency and enhancing the experience of end users. Guided by experienced leaders Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence ensuring every solution is robust and efficient. When you step into a career with AT&T you wont just imagine the future-youll create it.

What youll do:

In this role you will focus on understanding why production incidents happen and how to prevent them from recurring. You will analyze incidents end-to-end across applications infrastructure and cloud environments using observability data to identify root causes patterns and systemic weaknesses.
You will turn incident insights into high-quality postmortems and partner with engineering teams to drive corrective actions and long-term improvements. By combining system-level thinking with data automation and AI-assisted analysis you will help shift the organization from reactive response to proactive reliability and incident prevention. You will partner with engineering and software development teams to implement permanent fix and preventive improvements

What youll bring:

• Proven experience performing deep RCA for production incidents
• Strong understanding of end-to-end system architecture (cloud web apps APIs databases infrastructure)
• Hands-on experience with observability tools (logs metrics traces)
• Ability to identify patterns and drive preventive actions
• Experience writing clear structured postmortems
• Ability to analyze operational data using tools queries or AI-assisted methods
• Strong systems thinking and problem-solving skills
• Background in QA test engineering or automation engineering (strong plus)
• Experience using AI or advanced analytics for incident analysis or pattern detection
• Understanding of distributed systems and failure modes
• Experience with data analysis / visualization tools (e.g. Power BI Tableau)
• Mindset focused on eliminating recurring issues not just fixing incidents
• Strong communication skills to explain complex issues clearly

Required:

• 7 years in Systems Engineering ITSM RM/CM
• Background in SRE Support or QA
• One or more of the following SRE Tools: T-APM T-Trace CatchPoint Grafana
• Hands-on experience and understanding of concepts and tools such as SAFe Agile DevOps CI/CD Data Analytics and building Gen AI use cases
• Experience with AI technologies Python SQL data analytics Power BI and ITSM tools (e.g. ServiceNow)
• Modern Enterprise Release Management/Change Management and ITSM

Preferred:

• BS/BA in Computer Science
• Preferred tools: modern Release Management processes for Agile and DevOps environments
• Jira Align JSM Jira Cloud Git for enterprise RM/CM
• Relevant certifications (SAFe Agile DevOps AI/ML)

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
• AT&T internet (and fiber where available) and AT&T phone.

#LI-Onsite Full-time office role-Ready to join our team Apply today.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

Time Type:

Location:

Salary Range:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.