Principal Software Engineer Windows Domain FDE

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As a Principal Software Engineer Windows Domain FDE (Foward Deployed Engineer) you will join the Windows Commercial Acceleration Engine (WCAE) Team as part of the Windows Ecosystem and Commercial Engagement (WECE) organization in Windows Devices.

Windows Commercial Acceleration Engine is building a forward-deployed engineering capability that works directly with strategic enterprise customers to solve their most consequential Windows technical challenges.

In this hands-on engineering role you will work directly with strategic enterprise customers to identify diagnose and resolve their most complex Windows device management challenges to improve their install base health. You will apply deep technical expertise across Microsoft Intune Windows Autopilot device provisioning and deployment configuration management and device health to understand their complex environment identify problems and architect solutions and implement them. You will leverage telemetry logs code scripts configurations policies and engineering systems to investigate and move complex issues from discovery to measurable resolution. Success in this role will be defined by remediating the customer as well as turning successful solutions into re-usable packaged solutions diagnostic tools product improvements and implementation guidance that will benefit many more customers and strengthen Windows at scale. You will collaborate closely with customers field teams and Windows product engineering. Your technical depth customer empathy and ability to operate across disciplines will be key to delivering measurable customer and business outcomes. This work will be pivotal to the success of the Windows Commercial business.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Swarm on a customer engagement as aforward-deployedengineer to dive deep in device management andimprove the install-base health of strategic Windows commercial customerswith hands-on technical engagement.
• Embed with strategic enterprise customers to rapidly understand complex device-management environments architectures policies dependencies and operational processes/constraints. Use customer data telemetry logs and diagnostic tools to identify challenges in their device management. Establish a clear technical problem statement baseline success measures and remediation plan for each engagement.
• Build and implement technical resolution and modernize device management to resolve install base health challenges: Design and implement solutions with customers. When needed develop prototypes scripts diagnostic tools configuration changes and implementation approaches then validate them in customer environments to demonstrate measurable improvements. Apply solid engineering fundamentals including security privacy maintainability and supportability. Validate solution in customer environments to demonstrate measurable improvements. End goal is to simplify and modernize Windows management using Microsoft Intune Windows Autopilot cloud-native management policy optimization application delivery update management and endpoint-security capabilities for a healthier install base and better IT Pro and end user experience.
• Collaborate with Windows Intune and other product engineering teams to investigate complexcross-productissues and drive product fixes supportability changes and telemetry enhancementssupported by actionable customer evidence including detailed reproduction information business impact.
• FDE willmaintainaccountability for the customer outcome.
• Scale successful approachesfor broad impact.
• Identifypatterns and convert customer solutions and lessons learned into reusable playbooks patterns tools and technical guidance that canbenefita broader set of enterprise customers.
• Transferexpertiseto other FDEs partnersfieldsupport teams and productgroupsso each engagement increases the capability of the broader ecosystem.
• Demonstrate improvement incustomersinstall base health through customer evidence telemetry validation results or agreed success measures.
• Help restore customer confidence in Windows and strengthen the role of Windows in customers futureendpoint security management and AI-platform strategies.
• Build trusted relationships with customer technical leaders Microsoft field teams and product engineering teams.
• Communicate technical findings tradeoffs risks decisions and progress clearly to customer engineers IT leaders Microsoft field teams product engineers and executives.

Required Qualifications:

• Bachelors Degree in Computer Science or related technical field AND 6 years technical engineering experience with coding in languages including but not limited to C C C# Java JavaScript or Python.
• OR equivalent experience.

Preferred Qualifications:

• Bachelors Degree in Computer Science Engineering Data Science Math Business or a related field AND 6 years of experience in engineering product or technical program management product development technical consulting or solution delivery.
• OR equivalent experience.
• Experience working directly with enterprise customers to understand complex technical environments diagnose problems and implement orvalidatesolutions.
• Technical experience with enterprise Windows device management including several of the following areas: Microsoft Intune Windows Autopilot device provisioning and enrollment configuration and policy management application management OS and update management endpoint security compliance and device health.
• Experience troubleshooting complex device-management issues using data logs telemetry diagnostic tools and structured problem-solving methods.
• Experience with enterprise identity networking security and management dependencies that affect Windows device enrollment configuration compliance and operations.
• Experience building ormodifyingscripts automation diagnostic tools prototypes reference implementations or production-quality technical solutions.
• Ability to synthesize information from multiple sources identify systemic patterns and root causes and translate findings into practical customer solutions and actionable product feedback.
• Experience collaborating across customer field support and product engineering teams to drive technical issues from discovery through resolution.
• Ability to communicate complex technical findings risks and recommendations clearly to technical and executive audiences.
• Experience in a Forward Deployed Engineering customer-facing software engineering field engineering technical consulting escalation engineering support engineering or solutions architecture role.
• Experience with Microsoft Consulting Services Industry Solutions Customer Success FastTrack or a comparable enterprise technology consulting organization.
• Deep experience with Microsoft Intune Windows Autopilot Microsoft Configuration Manager co-management Windows Update for Business application deployment endpoint analytics or endpoint security.
• Experience designing or operating device-management solutions for large complex or highly regulated enterprise environments.
• Experience using PowerShell Microsoft Graph Windows diagnostic tools or other automation and troubleshooting technologies.
• Experience developing prototypes scripts diagnostic tools reference implementations or reusable technical guidance.
• Demonstrated ability to turn solutions developed for an individual customer into repeatable approaches thatbenefita broader customer population.
• Experiencerepresentingcustomer needs in product planning and influencing engineering priorities through technical evidence and business impact.

#WDJOBS

Software Engineering IC5 - The typical base pay range for this role across the U.S. is USD $142800 - $274800 per year. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $188000 - $304200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Software Engineering IC6 - The typical base pay range for this role across the U.S. is USD $165600 - $296400 per year. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $220800 - $331200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC