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Principal Program Manager – Order to Cash (O2C) | Telecom, Subscription & QA Engineering Delivery
Job Location:
Job Location:
Redmond, WA - USA
Hourly Salary:
USD 65 - 70
Hourly Salary:
Posted:
17 June 2026 (30+ days ago)
Posted:
Application Deadline:
15 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Location: Redmond WA
Work Model: Onsite (5 days/week)
Employment Type: Full-Time Contract
Work Authorization: U.S. Citizen or Green Card ONLY (No sponsorship offered)
Urgency: High Immediate Need
Salary: $65.00 - $70.00 per hr.
Overview
We are seeking a Principal Program Manager with deep expertise in Order-to-Cash (O2C) and a strong foundation in QA Test Engineering to lead global enterprise-scale programs supporting a subscription-based connectivity platform.
This role owns the end-to-end customer and revenue lifecycle including service activation billing invoicing payments and subscription management while ensuring high-quality delivery through rigorous QA practices.
You will lead a portfolio of complex multi-region programs building capabilities from 0 1 and establishing scalable systems processes and quality engineering frameworks that ensure accuracy reliability and performance at scale.
Key Responsibilities
This role is responsible for ensuring that the core revenue and service delivery platform operates with precision and reliability combining program leadership with QA engineering rigor to deliver scalable high-quality subscription services globally.
Work Model: Onsite (5 days/week)
Employment Type: Full-Time Contract
Work Authorization: U.S. Citizen or Green Card ONLY (No sponsorship offered)
Urgency: High Immediate Need
Salary: $65.00 - $70.00 per hr.
Overview
We are seeking a Principal Program Manager with deep expertise in Order-to-Cash (O2C) and a strong foundation in QA Test Engineering to lead global enterprise-scale programs supporting a subscription-based connectivity platform.
This role owns the end-to-end customer and revenue lifecycle including service activation billing invoicing payments and subscription management while ensuring high-quality delivery through rigorous QA practices.
You will lead a portfolio of complex multi-region programs building capabilities from 0 1 and establishing scalable systems processes and quality engineering frameworks that ensure accuracy reliability and performance at scale.
Key Responsibilities
- Own a portfolio of O2C programs across subscription-based service delivery including:
- Customer onboarding & service activation
- Subscription lifecycle management (upgrades renewals plan changes)
- Billing invoicing and payments
- Drive end-to-end program execution from 0 1 including process design system implementation and scaling
- Define lead and enforce QA Test Engineering strategy including:
- Test planning and test case development
- Integration system and regression testing
- UAT coordination and execution
- Defect triage root cause analysis and resolution tracking
- Partner with Engineering and QA teams to ensure robust scalable and high-quality system delivery
- Drive adoption of test automation quality metrics and release validation frameworks
- Lead global / multi-region rollouts ensuring compliance with regional financial and regulatory requirements
- Translate business and operational needs into clear product requirements user stories and acceptance criteria
- Establish program governance KPIs SLAs and quality benchmarks across initiatives
- Manage cross-program dependencies risks and timelines across distributed teams
- Facilitate alignment across Product Engineering Finance Operations Compliance and Customer Experience teams
- Drive continuous improvement in billing accuracy system reliability and customer experience
- 10 years of Program Product or Engineering Management experience in enterprise environments
- Strong background in QA Test Engineering including:
- Test strategy test planning and execution
- UAT leadership and validation frameworks
- Defect management and release quality governance
- Deep expertise in Order-to-Cash (O2C) including:
- Subscription billing & invoicing
- Payments and revenue lifecycle
- Customer onboarding and service provisioning
- Proven experience building and scaling programs from 0 1
- Experience owning multi-program portfolios with complex dependencies
- Experience delivering global / multi-region programs
- Strong understanding of:
- High-volume transactional systems
- Usage-based or subscription billing models
- Taxation (sales tax VAT GST) and compliance requirements
- Experience with test automation frameworks and QA tools
- Proficiency with Jira Agile methodologies and backlog management
- Strong stakeholder management across executive business and technical teams
- Proven ability to drive accountability ownership and measurable outcomes
- Experience with:
- Subscription billing platforms (Zuora Chargebee Recurly)
- Payment systems (Stripe Adyen Braintree)
- ERP systems (Oracle SAP)
- Experience in connectivity telecom or infrastructure-based service environments
- Exposure to:
- Service provisioning and activation systems
- Usage-based billing and metering platforms
- Background in building or scaling QA automation frameworks (Selenium Cypress API testing tools etc.)
- Operates with extreme ownership across programs and outcomes
- Demonstrates strong bias for action and execution
- Maintains high standards for quality accuracy and reliability
- Champions quality engineering and testing excellence
- Thinks strategically while executing at scale
- Builds trust and alignment across global cross-functional teams
- Thrives in ambiguity and rapidly evolving environments
This role is responsible for ensuring that the core revenue and service delivery platform operates with precision and reliability combining program leadership with QA engineering rigor to deliver scalable high-quality subscription services globally.
Required Experience:
Manager
About Company
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