Principal Production Engineer

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile efficient resilient and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users devices and applications in any location. Distributed across 160 public exchanges globally and thousands of private exchanges at the edge the SASE-based Zero Trust Exchange is the worlds largest in-line cloud security platform.

We believe the future of work is Human AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the worlds hardest security challenges. Driven by deep customer obsession we are committed to the mission outcome and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration trust through outcomes and impact and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era Join us at Zscaler.

Role

We are looking for a Principal Production Engineer to join our team. This role is available as a hybrid opportunity 3 days a week in San Jose CA or Remote reporting to Production Engineering in the Cloud Infrastructure & Operations department. Join Zscaler to be a force multiplier for the reliability of a global platform processing 200 billion transactions daily across tens of millions of enterprise users.

In this role you will provide the technical vision and hands-on execution to drive an automation-first culture across the company. By maturing our observability and architectural standards you will directly reduce our Mean Time to Mitigate (MTTM) and shape the scalability of our globally distributed multi-cloud infrastructure.

What youll do (Role Expectations)

• Design and implement highly available scalable infrastructure across AWS GCP and bare-metal environments
• Drive an automation-first culture by writing code (Python/Go) to eliminate manual toil and build self-healing systems
• Implement and maintain sophisticated observability (Prometheus Grafana OpenTelemetry) define SLIs/SLOs and establish error budgets
• Act as a lead Incident Commander (TDO on-call) develop response playbooks and conduct deep-dive post-incident analyses
• Partner with Engineering and partner teams to conduct operability reviews

Who You Are (Success Profile)

• You act like an owner with a bias for action and integrity.
• You are a pragmatic builder obsessed with creating iterating and shipping.
• You champion simplicity by distilling complex problems into clear actionable plans.
• You are data-driven valuing evidence over assumptions.
• You think at scale building solutions and processes built to last a high-growth global organization.

What Were Looking for (Minimum Qualifications)

• Foundational understanding of AI/ML technologies and experience leveraging securing or positioning AI-driven solutions to optimize outcomes within your functional domain
• 10 years of experience managing reliability scalability and availability for large-scale production services
• Deep expertise in programming (e.g. Python Go or C/C)
• Strong background in networking protocols Linux/RHEL systems and distributed architecture
• Experience in high-stakes incident management and participation in a 24/7 on-call rotation
• Proficiency in leveraging ITIL frameworks and incident data to drive service maturity through systematic problem management and technical operability reviews

What Will Make You Stand Out (Preferred Qualifications)

• Extensive experience with public cloud (AWS Azure GCP) and Infrastructure-as-Code (Ansible Terraform Helm Temporal)
• Experience with chaos engineering and disaster recovery planning at scale
• Expertise in global routing (BGP) and traffic tunneling (GRE IPSec) with a deep understanding of L7 proxy architectures (HAProxy) DNS at scale and OS networking stack internals

#LI-Hybrid #LI-RT101

At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.