Principal Product Manager- Modern Communications

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Job Overview
Ready to lead the products reshaping how businesses connect Were looking for a Principal Product Manager who lives and breathes Contact Center as a Service (CCaaS) and POTS (Plain Old Telephone Service) replacement someone who can turn deep technical fluency into products customers genuinely love.

At T-Mobile every product exists to solve a real problem for real people. As a Principal Product Manager you wont just handle a backlog youll lead the vision roadmap and results for some of our most complex highest-impact products. Part visionary part strategist part data analyst and full-time customer evangelist youll turn deep customer insight and technical know-how into products that drive growth and genuinely improve peoples lives.

This role is located at our Frisco TX HQ and offers 3 days a week in person collaboration!

• Lead the end-to-end strategy vision and roadmap for CCaaS POTS replacement and cross-platform solutions at the highest level of complexity.
• Get close to customers through research interviews and hands-on testing to uncover real problems worth solving.
• Turn insight into action: shape product requirements define specs and guide execution across 9 Agile teams.
• Make the business case: build ROI models secure funding and defend your roadmap in front of senior leaders.
• Stay ahead of trends in CCaaS telephony and cross-platform tech and translate them into competitive advantage.
• Lead through influence presenting confidently anywhere from your engineering team to the C-suite.

• 10 years in product management within Agile software environments including 79 years (Bachelors degree) or 5 years (advanced degree) and 5 years of CCaaS/POTS-specific experience.
• More than 10 years Relevant Product Management experience in an agile software product development environment.
• Deep hands-on expertise in CCaaS and/or POTS replacement ideally backed by a CCIE (Voice and Collaboration) or equivalent certification.
• A track record of shipping complex high-scope products end to end not just writing user stories but owning outcomes.
• Sharp analytical instincts paired with genuine customer empathy.
• The presence and polish to influence team members at every level from individual contributors to EVPs.

• CCIE Cisco Certified Internet Expert-Voice and Collaboration or equivalent CCaaS certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes but minimal. Travel to the occasional industry conference may be required

Base Pay Range: $133800 - $241400

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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