Principal Product Manager AI Observability

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint were looking for passionate people to join our mission. If youre ready to help the worlds best companies optimize their digital applications we invite you to explore a career with us!

Your opportunity

Every company shipping AI right now has the same problem: they cant see what their AI is actually doing in production. New Relic is building the answer AI Observability and its one of the companys top strategic initiatives. Were running it like a startup inside the company: small teams fast iteration direct executive sponsorship and a mandate to ship. As the Principal Product Manager and business owner of this initiative youll take it from vision through GA then keep pushing past GA where most of the real work actually happens working directly with some of the largest AI deployments in the world.

What youll do

• Own the AI Observability roadmap and the business outcomes leadership tracks (adoption retention expansion) plus the parts of the job that arent purely product: pricing conversations exec reporting and cross-functional escalations.
• Drive multiple engineering and design teams in parallel toward a coherent product vision without formal authority over them.
• Partner directly with strategic enterprise customers including their platform and infra teams deciding how to operationalize AI safely and turn what breaks at their scale into product requirements fast enough to matter.
• Build working prototypes yourself using agentic AI workflows so ideas get pressure-tested before engineering time is committed to them.
• Represent AI Observability in executive strategy and prioritization decisions and make the tradeoff calls when priorities conflict.
• Ship to GA then keep iterating: pricing packaging and the next wave of features GA customers ask for once theyre live.

This role requires

• 8 years of product management experience including ownership of a product area from early vision through GA and post-GA growth.
• Experience operating as a senior individual contributor who drives outcomes across teams without formal management authority.
• Demonstrated experience partnering directly with enterprise customers on production AI or LLM systems: tracing evaluation governance cost or failure modes at scale.
• Regular current use of multiple concurrent AI agents in your own work run asynchronously and backed by a verification process you trust instead of manual line-by-line review.
• Experience representing a product area in executive-level strategy and prioritization discussions.
• Were not asking whether you use AI tools. Were asking how far along you are and we mean it as a hard line not a preference. This shows up across the whole job not just code: specs prototypes evaluation research even parts of go-to-market. Work that used to take a team weeks should now happen in the background while youre on the next thing and your backlog should show it.

Bonus points if you have

• Prior experience in observability APM security or developer tools.
• Experience sitting in customer escalations at the VP or CTO level.
• A public track record (writing talks open source) of how you personally use agentic AI workflows.
• Youve built or shaped the verification and review systems your team trusts to run AI agents at scale not just operated inside systems someone else built.

Please note that visa sponsorship is not available for this position.

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Fostering a diverse welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities and recognize the different paths they took to reach us including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. Were looking for people who feel connected to our mission and values not just candidates who check off all the boxes.

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We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success including fully office-based fully remote or hybrid.

Our hiring process

In compliance with applicable law all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including but not limited to theSan Francisco Fair Chance Ordinance.

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