Principal, Product Management, Messaging Solutions

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Team Overview

The Communications Solutions team is responsible for delivering Trusted Communications Solutions that help businesses and consumers engage with confidence through secure authenticated and trusted communications. Building on TransUnions market-leading success in trusted voice communications the team is expanding into messaging solutions that enable businesses to increase engagement strengthen trust and combat fraud across digital communication channels.

This team reports to the Vice President Product Management Trusted Communications Solutions and works closely with Product Technology Sales Marketing Solutions Consulting and industry partners to bring innovative communications solutions to market. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Lead the strategy vision development and commercialization of TransUnions messaging solutions portfolio including SMS MMS RCS and emerging messaging channels.
• Define and scale the next generation of Trusted Communications Solutions by extending proven voice capabilities into messaging experiences that enable secure trusted business-to-consumer engagement.
• Own the product lifecycle from market assessment and business case development through roadmap creation pricing positioning launch adoption and ongoing optimization.
• Partner with Engineering Product Marketing Sales and Solutions teams to translate business opportunities into scalable product capabilities that drive commercial growth.
• Serve as the organizations messaging subject matter expert influencing product strategy while educating internal stakeholders on messaging ecosystems carrier networks aggregators and emerging communication technologies.
• Develop competitive positioning and go-to-market strategies that leverage TransUnions existing customer base and trusted communications platform.
• Engage directly with customers partners mobile network operators aggregators and industry stakeholders to identify market opportunities and shape product direction.
• Represent TransUnion as a thought leader through customer presentations conferences industry summits and external speaking engagements.
• Monitor market trends competitive developments evolving communication technologies and customer needs to ensure TransUnion remains at the forefront of trusted messaging innovation.
• Drive measurable business growth through new product capabilities market expansion opportunities and enhanced customer adoption of messaging solutions.

Required Knowledge and Experiences

• 15 years of progressive product management experience within telecommunications communications platforms messaging CPaaS digital communications or closely related industries with demonstrated ownership of product strategy and business outcomes.
• Deep expertise in messaging ecosystems including SMS MMS RCS carrier messaging infrastructure mobile network operators aggregators and enterprise messaging platforms with the ability to apply that expertise in product development and commercialization.
• Proven experience launching scaling and managing messaging products or communication solutions used by enterprise customers for customer engagement authentication notifications or trusted communications.
• Strong understanding of how businesses utilize messaging technologies to improve customer experience engagement and communications paired with a solid foundation in the underlying telecommunications ecosystem.
• Demonstrated ability to partner across Product Engineering Sales Marketing and executive leadership teams to bring new products to market and drive adoption.
• Experience serving as an industry expert customer-facing advisor or product evangelist through customer engagement conferences presentations or thought-leadership activities.
• Proven ability to operate independently in highly visible high-growth environments while balancing strategic vision with hands-on execution.

Required Technical Skills

• Expertise in messaging technologies including SMS (Short Message Service) MMS (Multimedia Messaging Service) and RCS (Rich Communication Services).
• Strong understanding of CPaaS (Communications Platform as a Service) ecosystems carrier networks aggregators routing and enterprise messaging infrastructure.
• Experience developing product strategies and solutions that integrate messaging technologies with customer communication platforms APIs and enterprise applications.
• Knowledge of product management methodologies roadmap development product lifecycle management and Agile delivery practices.
• Ability to analyze market trends customer requirements and competitive positioning to drive technical and business product decisions.

Were also looking for the preferred skills below.

• Experience working with CPaaS providers such as Twilio Sinch Infobip or similar organizations.
• Experience with OTT messaging platforms such as WhatsApp iMessage Messenger Viber or Android messaging ecosystems.
• Experience with trusted communications fraud prevention identity-related communications caller authentication or customer trust solutions.
• Experience within telecommunications carriers contact center technology providers or enterprise communications organizations.
• Experience building omnichannel communications experiences that bridge messaging voice mobile and digital engagement channels.
• Experience expanding products into new markets customer segments or international geographies.

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Benefits that support every part of your life:

At TransUnion we design benefits to help youfeel well do well and plan wellfrom day one.

For Your Health: Enjoyday-one eligibilityfor medical dental and vision coverage plus supplemental plan options. Spousal domestic partner and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable.

For Your Protection: Weve got your back withcompanypaid basic life and AD&D optionalvoluntary life and AD&Dfor you and your family andshort and longterm disability. You can also opt into alegal planpet insurance andtravel accident coverage.

For Your Family: Fromadoption assistance and fertility planning coveragetocaregiver support were here for every chapter. AccessDependent Care FSA for possibility of an employer match a andup to 12 weeks of paid parental leavewith eligibility for a thoughtful gradual return.

For Your Future: Build toward whats next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resourcescareer coaching and optionallongterm care insuranceto plan confidently.

For You: Grow and recharge withtuition reimbursementflexible time off for exempt employees or paid time off for nonexempt employees up to 12 paid holidays per year commuter benefits employeediscountscharitable gift matching andpaid volunteer time off plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access24/7 supportincluding professionaltherapycoaching and emotional wellbeing programs alongside guided meditation and resources that supportphysical mental social and financial wellness.

We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law. Additionally in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans Readjustment Assistance Act of 1974 TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnions Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting .

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.

Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Companys reputation are also essential expectations of this position.

The U.S. base salary range for this position is $168750.00 - $281250 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion actual compensation is based on careful consideration of additional factors such as (but not limited to) an individuals education training work experience job-related skill set location and industry knowledge as well as the scope and responsibilities of the position and market considerations. Regular fulltime non-sales positions may be eligible to participate in TransUnions annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview:

At TransUnion we encourage and are committed to creating a real positive impact and shared sense of purpose within our Workforce for Good which empowers our people to grow innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the drivers seat of their professional development while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; thats why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good youll work with great people pioneering products and cutting-edge technology.

TransUnions Internal Job Title:

Principal Product Management

Company:

TransUnion LLC